Faculty Support Coordinator 2U, Inc.
What We?re Looking For:
The Faculty Support Coordinator is responsible for maintaining faculty relations with the University partner while also preparing faculty to teach in an online environment effectively and efficiently. This position is a critical first line of defense in executing 2U?s expected white glove service level for its faculty and students.
The Faculty Support Coordinator will work closely with the school and 2U?s curriculum team to ensure faculty needs are acknowledged, met, and followed up with. The Faculty Support Coordinator will join a growing faculty support team that provides high-quality support and training to our program faculty and ensures that they are in a position to provide an outstanding online learning experience for our students.
What You?ll Be Responsible For:
Effectively training all new program faculty on the online platform with the goal of self sufficient successful online professors.
Assisting in monitoring class times as well as providing follow-up with professors.
Corresponding with University staff and internal cross-functional teams to promptly resolve student issues.
Maintaining regular communication with all faculty at a minimum of every two weeks
Mastery in the online Learning Management System as well as Adobe Connect Pro in order to proficiently provide technical assistance to faculty and troubleshoot with competence.
Things That Should Be in Your Background:
Bachelor?s degree required (BSW preferred).
Minimum 2 ? 3 years experience working in a service-oriented, customer support or related field.
Strong background in Education and/or Training.
Familiarity with online learning technology a plus.
Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint.
Other Attributes That Will Help You in This Role:
Excellent communication skills, especially via phone in the establishment of relationships with faculty members in other locations.
Patience working with those not as tech saavy.
Ability to work with a core team in a fast-paced environment.
Enthusiasm and the ability to thrive in an atmosphere of constant change.
Willingness to work a flexible work schedule.
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.
2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.
Instructional Design: Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.
Infrastructure: 2U provides the support infrastructure and the logistical components of our partners? online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.
Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.
||Landover, MD |