Family Advisor for Senior Living Caring.com
Caring.com is a for-profit, venture backed startup with a social mission and fun culture. We are the leading online destination for people searching for answers, support and community to care for aging parents, spouses and loved ones. We provide critical information, emotional support and access to local care resources. We serve over 1.7 million unique families and caregivers per month who visit our site or call us.
We offer a competitive salary (no commissions), bonuses, health & disability insurance, dental, vision, 401k plan, stock options, 3 weeks vacation (4 after 1 year) paid holidays, Caltrain subsidy, fun company events and a collegial work environment.
Caring.com offers a free referral service to families and caregivers seeking assistance in finding senior living communities that fit their loved one?s needs. Advisors educate families on their options, provide resources and personal assistance in finding senior living communities. We are able to offer this valuable service at no charge to families based on referral fees generated from partner communities when a customer moves in. The Family Advisor?s role is to call families who have requested information, assess their needs, provide them with information and schedule them to tour senior living communities.
Ideal candidates excel at engaging people. Our best candidates have excelled at inside or outside sales and are now looking to use their talents for a product/service with social value. Others have been exceptional internal or external advocates in a company or community. Some candidates have personal or professional experience as caregivers. They are able to speak with conviction and confidence to lead families past the obstacles to moving in.
Demonstrated ability to listen, ask follow-up questions
Ability to assess quickly, make recommendations and find solutions
Problem solving to overcome obstacles
Exceptionally well spoken and professional
Can speak with conviction and confidence
Build rapport & relationships with ease
Genuine interest and concern for customers
Organized approach to work & follow-ups
Microsoft Word and Excel, SalesForce CRM experience helpful
Ability to deliver results and meet goals
Seek feedback to improve
Ability to make and take many phone calls
Responsibilities & Expectations
This position is full time only
Complete 1 week paid training
Accountable for the number of tours and move-ins generated
Bachelor?s degree preferred
||2600 S. El Camino Real |
San Mateo, CA 94403