Field Application Engineer Inphi
THIS JOB HAS EXPIRED Field Application Engineer
KEY RESULT AREAS
Design Wins - Maximise the use of Inphi products by OEM customers in designated area/accounts. - Ensure design wins achieved meet design win targets set by management.
Technical Support - Ensure all customers? technical questions (for designated area/accounts) are fully answered. Make use of factory personnel as required. - Customer issue system support. This role is not simply prioritizing issues and routing them; It is very much an applications engineering role. It is the first line of defense and interface to customer engineering. FAE should resolve many issues on his/her own, and in cases where he/she cannot, he/she provides insight to potential root cause and routes the issue to the appropriate team for assistance, (i.e. H/W engineering or S/W development). He/She keeps the customer system 'status' updated, oversees the quality of the responses, and determines how they should be framed to the customer.
Customer Visits & Presentations - Establish professional relationships with key designers and technical decision makers at OEM customers. - Give frequent technical presentations to customers to promote Inphi products, resolve technical issues, and achieve win designs. - Liaise with Sales, Marketing and other FAEs to determine design-in strategies for OEM accounts. Develop plans to maximise design-ins. Agree schedules of customer visits. - Liaise with product marketing and the factory AEs to maintain up to date presentations.
Maintain up to date knowledge - Continually update knowledge of present & future Inphi technology and products. - Continually update knowledge of customers, the systems they design and the markets in which they operate. Ensure information about systems and markets is shared within company, and work with marketing and FAE management as required to develop company?s understanding of systems and markets. - Continually update knowledge of competitors? products and Inphi?s positioning vs these competitors with focus on Computing system products. - Attend FAE Conferences as directed by management
Maintain high level of Communications - Attend & participate in Regional Sales Meetings and Design Reviews as directed by sales management. - Work closely with salespeople. Communicate details of all customer contacts (especially visits) and subsequent follow-up actions. - Prepare an activity report weekly containing info on new achievements, designs, design issues, ideas for new devices and market environment.
Design Tracking & System Analysis - Maintain a record of design activity and wins as directed by management.
Professional Standards - Maintain high ethical standards in line with Inphi policy. - Maintain high standard of time-keeping and attendance, using work time efficiently. - Maintain acceptable levels of appearance, especially when required to meet customers. - Maintain work area to an acceptable standard.
||Houston, TX |
THIS JOB HAS EXPIRED