Field Application Scientist (West Coast Territory) (#0067) Singulex
THIS JOB HAS EXPIRED Summary
The purpose of this role is to provide a pre- and post-sales application support to Singulex?s users as well as to stimulate the initial acceptance and consumption of our reagent products. Working along with the account manager responsible for developing new customers, taking initiative in ensuring customers are benefiting from the full value of the technology, and proactively finding new areas of opportunity. Key responsibilities include: pre-sale applications support and seminars, on-site customer training and trouble-shooting post installation, and supporting speaking and poster opportunities at conferences. Additional duties include assistance with in-house assay development in support of customer projects. This position requires a good understanding of immunochemistry, including the development and implementation of immunoassays, and the ability to work in a pressurized environment. As this is a customer-facing role, one must have a confident communication style and have the ability to listen and respond in a clear and logical manner. As a field-based employee, this position requires initiative and time management skills with regard to positively impacting revenue.
Work closely with the Account Manager as an account development team.
Serve as first point of contact to provide technical assistance and assay troubleshooting at customer site.
Work with Singulex Assay Development staff on new products, product improvement and/or revisions as appropriate.
Proactively drive on-site follow up with customers for technical needs and issues.
Support seminar and trade show activities as a technical expert.
Successfully recognize sales opportunities and funnel them to Singulex?s Account Management team.
Drive expanded use of Singulex systems and products at installed accounts.
Travel (50%) for customer demonstrations, tradeshow exhibitions, strategic presentations, and application support visits.
Provide customers with product information, pre/post sales support and technical advice.
Provide market feedback to sales, marketing and operations as appropriate.
Perform other tasks and duties as assigned.
MS degree in biology or biochemistry, or a minimum of three years experience in an assay development or diagnostic / product-related field (PhD preferred).
Three to five years of field based sales or customer care experience within the pharmaceutical and academic sectors, with solid business acumen.
Must possess strong listening and communication skills.
Ability to effectively communicate with all personality types.
Sound understanding of immunoassay-based products and adequate laboratory skills to perform assays in accordance with the manufacturer?s instructions for use, or to suggest alternative methods.
Must be capable of multitasking and be an effective time manager.
Polished professional with strong interpersonal, presentation, grammatical, spelling, proofreading, telephone etiquette, and social skills.
Professional appearance and demeanor.
Basic knowledge of all Microsoft Office products (Excel, Outlook, PowerPoint, and Word) and proficiency in using desktop publishing software and database programs, as well as proficient internet research skills.
Ability to use diplomacy and handle sensitive and confidential matters discreetly, exhibiting honesty, integrity, discretion, and sound judgment at all times.
Good organizational, problem-solving, and analytical skills; able to manage priorities, projects, and workflow.
Attention to detail, with a commitment to excellence and high standards.
Knowledge of general office concepts, practices, and procedures.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Ability to work on projects with general direction and minimal guidance, managing multiple priorities through to completion in a timely manner.
Versatility, creativity, flexibility, and latitude with a willingness to work within constantly changing priorities with enthusiasm.
Proactive, motivated, and focused team-player attitude, self-sufficient, and prepared to go ?above and beyond? on a regular basis.
Creative, innovative individual who works well in a fast paced environment.
Excellent cross-functional team participation skills.
Consistently displays a positive, patient attitude and extends respect and courtesy toward Supervisors and peers alike.
Highly organized and detail-oriented.
Results and goals oriented.
Excellent written and oral communication.
Ability to work in a fast-paced and changing environment; flexible and quickly adaptable to changing priorities.
Ability to inculcate the Singulex ?Top-5? core values and serve as positive example to team members and others within the organization.
Effective personal communication skills, shares knowledge with excellent training skills.
Having integrity and a strong work ethic.
Passionate for both personal and corporate success.
Ability to work with minimal supervision as a member of a team.
Commitment to quality.
Enthusiasm, attention to detail, the ability to meet aggressive deadlines, ability to think ?out of the box,? and ability to work effectively with others in a fast paced, highly-productive environment.
||Alameda, CA |
THIS JOB HAS EXPIRED