Field Development Engineer Likewise Software
THIS JOB HAS EXPIRED Two Full-Time Positions
As a Field Developer you will be the primary technology contact for Likewise's Technology Licensing (TL) partners and will provide, in the field, post-sales software integration and support for our customers. The typical customer environments that a Field Engineer will function within are networked implementations of Unix and/or Windows, interfacing with NAS storage devices running Likewise CIFS/NFS. You must be a motivated self-starter, with demonstrated technical problem solving skills; be an experienced developer; and have a strong customer service orientation. Expect 25-35 travel, some international.
Field Developers assist Likewise customers through on-site support including:
Serve as the company's liaison and chief technical contact with partners.
Interpret customer needs and clarify roles and responsibilities.
Perform diagnosis and technical troubleshooting, working with the development staff to identify and deliver solutions.
Work with partners to integrate Likewise software solutions with partner products.
Provide technical solutions, including bug-fixes and software adaptations, in support of TL partners.
Create documentation and post-mortem analyses of escalations.
Ability to travel to customer site with minimal notice.
Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.
3+ years software development experience with C/C++, as either a developer or SDET.
Demonstrated excellent written and verbal communication skills.
Demonstrated excellent customer service experience working with customers in high stress situations on complex problems.
Experience providing trace analysis of packets and protocols.
In-depth knowledge of:
- UNIX configuration, administration and technical support.
- Windows NT/2000/2003 configuration, system administration and technical support.
- NAS and/or SAN storage and surrounding infrastructure.
- Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and
related required protocols (DNS, NIS, and Active Directory)
- Network architectures including the roles of routers and switches
Strong understanding of:
- NFS, the UNIX remote file sharing protocol
- CIFS, the Windows NT remote file sharing protocol
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
Creative approach to problem solving.
Ability to travel at least 25 of the time.
This individual must work effectively with Staff to Vice President level employees.
Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently.
The ideal candidate will be a proactive contributor and subject matter expert.
To be successful, this individual must demonstrate favorable results through regular leadership and influencing others.
Education and experience
A minimum of 5 years of experience is required.
A Bachelor of Science in Engineering or Computer Science, or equivalent related experience is required.
Demonstrated completion of multiple, complex technical projects
Knowledge of commercial databases such as Oracle, SAP, and Microsoft SQL Server, is desired.
Familiarity with multipathing software, volume managers, file systems and backup software is desired.
||15405 SE 37th Street |
Bellevue, WA 98006
THIS JOB HAS EXPIRED