Field Engineer, Broadband Boingo Wireless
Boingo Wireless is looking for a highly energetic and customer focused person with comprehensive knowledge of IP-based network systems, including Ethernet and WiFi. THIS POSITION WILL INITIALLY INSTALL AND LAUNCH THE BROADBAND NETWORK AT Fort Bragg, NC.
This is a hands-on role requiring technical savvy and experience working independently at the location as the on-site field service technician, troubleshooter and customer interface. The Field Engineer is in charge of the site (large military bases) with potential customers in the thousands. The Field Engineer should be confident and heavily experienced in the following skills and requirements, possess a strong service-ethic and goal-oriented in his/her desire to maintain high-uptime standards to analyze, document and resolve network problems.
Responsibilities will include installing and maintaining new internet systems to multi-dwelling unit buildings, including:
Installing public internet circuits (fiber, T1, fixed wireless)
Utilizing various distributions methods (Ethernet, xDSL, CMTS, WiFi)
Additional responsibilities as assigned, such as dealing with Tier 3 customer escalations (visiting end-user customers to solve network access and speed problems)
Network monitoring and incident response
Outstanding troubleshooting and problem solving skills are a must.
Ability to install and configure switches, wireless controllers
Must have the ability to work well on a team as well as be able to work independently.
Must have the ability and proven skill set to manage, coordinate and prioritize work tasks to ensure timely and quality work.
Effectively work independently on projects/tasks
Perform analysis and diagnosis of complex networking problems
Work directly with customers on network access and network speed problems as Tier 2 customer support
Bachelors Degree preferred or a minimum of 3-5 years of engineering experience (inside plant engineering experience or cable/telecommunications and WiFi design, installation and optimization experience is strongly desired).
Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment.
Needs to possess a functional understanding of various central office network elements
Must be able to gather and organize data, then make logical decisions based on that data and implement a solution.
Proficiency with Microsoft Office & Visio
Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
A working understanding of DHCP and DNS
IP addressing and subnetting
Must be computer literate, and have the ability to learn new programs.
Must have good communication and interpersonal skills
Must meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 70+ lb. if needed.
Position will participate in on-call rotation to provide 24-hour support
Must have car and be willing to travel within a region
NICE TO HAVES:
Knowledge of Wireless technology, including 802.11 b/g/n and point-to-point radio
Knowledge and/or experience with microwave radios (Ruckus, Siklu, Ubiquity), Cisco switching, routing and wireless equipment
Experience with installation and maintenance of outdoor fixed wireless systems, including microwave, millimeter wave and unlicensed 5.8 GHz radios
CentOS Linux a plus, including DNS, DHCP, Radius, Apache, and NTP
Multicast IPTV experience a plus
Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference!
||Fort Bragg, NC |