Field Engineer - Broadband Boingo Wireless
Boingo is looking for a highly energetic and customer focused person with comprehensive knowledge of IP-based network systems, including Ethernet and WiFi. Responsibilities will include installing and maintaining new internet systems to multi-dwelling unit buildings, including:
Install public internet circuits (fiber, T1, fixed wireless)
Various distributions methods (Ethernet, xDSL, CMTS, WiFi)
Additional responsibilities include dealing with Tier 3 customer escalations (visiting end-user customers to solve network access and speed problems).
Network monitoring and incident response
Outstanding troubleshooting and problem solving skills are a must.
Ability to install and configure switches, wireless controllers
Must have the ability to work well on a team as well as be able to work independently.
Must have the ability and proven skill set to manage, coordinate and prioritize work tasks to ensure timely and quality work.
Effectively work independently on projects/tasks
Perform analysis and diagnosis of complex networking problems
Work directly with customers on network access and network speed problems as Tier 2 customer support
Bachelors Degree preferred or a minimum of 3-5 years of engineering experience (inside plant engineering experience or cable/telecommunications and wifi design, installation and optimization experience is strongly desired).
Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment.
Needs to possess a functional understanding of various central office network elements
Must be able to gather and organize data, then make logical decisions based on that data and implement a solution.
Proficiency with Microsoft Office & Visio
Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
A working understanding of DHCP and DNS
IP addressing and subnetting
Must be computer literate, and have the ability to learn new programs.
Must have good communication and interpersonal skills
Must be able to work on building rooftops installing microwave equipment and able to carry 70+ lb. if needed
Position will participate in on-call rotation to provide 24-hour support
Must have car and be willing to travel within a region
||Ft. Stewart, GA |