Field Engineer York Telecom
Location : Chicago IL US 60602
% of Travel Required : 60-70%
Job Type : Full Time
Shift/Hours : First Shift (Day)
Career Level : Experienced (Non-Manager)
Education : High School or equivalent
Skill : Engineering -> Field Service
Category : AV Technology
Job Description :
At Yorktel we don?t make video, we make video work. We design, integrate and manage world-class video solutions that enable visual communications ? anytime, anywhere, anyway. From video conferencing to streaming video, media services to digital signage, Yorktel makes video work ? for you. Our philosophy is clear: Simplify. Innovate. Connect.
We are currently seeking a Field Engineer to be responsible for meeting project commitments (both financial and non-financial) and the overall service of external customers. Responsibilities include but are not limited to strategic or operational planning with in the field engineering departments, , monitoring the performance of active projects, financial analysis to include job cost monitoring and reporting, staff training, adherence to standard operating practice and processes.
The Field Engineer role requires deep and broad technical knowledge and skills in the Video Conferencing industry. An expert in endpoint and infrastructure hardware and software from Cisco/Tandberg, Polycom, LifeSize and Vidyo, the Field Engineer must have the ability to architect optimized solutions for a wide range of customer requirements. Experience in designing solutions for a wide range of enterprise customers and the ability to convey a high level of competence to clients is a must.
The Field Engineer will represent customer requirements to Yorktel product management and will play a major role in directing how Yorktel products and services are customized and deployed in the client. This position will make recommendations and be actively involved in the design and development of future Yorktel products and services for the client.
This position regularly works in a team of individuals with varying degrees of expertise and influences internal and external customers to achieve a mutually desirable outcome. This position will trouble shoot issues, make recommendations to internal parties and customers in regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team. This position must regularly communicate answers to complex questions and respond to detailed inquiries about technical issues and how to resolve these issues. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.
Provide technical support to the sales team in a comprehensive, thorough, detailed and time sensitive manner.
Intensive interface with clients and job sites to document customer requirements and job site conditions.
Provide and document customer design based on the client requirements and job site conditions.
Work directly with clients, architects, consultants and staff throughout the design development and delivery process with the support of the Supervisor.
Develop Statement of Work for each job based on system design and customer requirements.
Develop system design drawings including, but not limited to, audiovisual system diagrams, drawings and sketches; Design/Build and Bid/Build specifications; and operational capabilities narratives, etc.
Develop accurate job cost estimates for each job.
Provide technical response to the customer RFP/RFQ/RFI.
Be capable of working effectively and efficiently with support from other members of the engineering team.
Maintain complete and accurate project documentation and records.
Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors.
Effectively coordinate and manage multiple system design projects.
Be responsible for successfully completing assignments on time and within budget.
Develop and conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications; schematic drawings and architectural diagrams.
Knowledge of and adherence to Yorktel policies and procedures.
Other duties as assigned.
Key Technical Responsibilities:
Create Scope of Work documents to reflect solution descriptions, capabilities, and limitations
Present technical solutions to executive-level audiences at partner and client organizations
Maintain ongoing knowledge of York Telecom processes and procedures as well as individual customer process? and procedures
Participate in transition activities to permit effective information transfer from pre-sales to implementation teams
Create test plans for testing solutions in York Telecom and customer labs
Perform testing in York Telecom and customer labs emulating live world environments
Analyze customer networks to discern visual communications requirements
Research technical issues involving the network and visual communications equipment
Provide support for ad hoc and one-of-a-kind projects
Work with manufacturers and vendors on current and future technologies and products to be able to select applicable technologies and products to present to clients.
Other duties as assigned
Job Requirements :
Polycom/Tandberg/Cisco certified Videoconference Engineer (TCE/CVE/etc) certification desirable
InfoComm CTS certification with Advanced CTS-D certification desirable
Willingness to pursue and attend additional training related to performance of job.
Proficient in the use of computers and MS Suite (Outlook, Project, Excel and Word)
Polycom CVE certification preferred
Proficiency in video network infrastructure commissioning and support processes
Knowledge of video and audio conferencing service standards
Demonstrated or potential proficiency in the use of AutoCAD or Visio, or similar proficiency in the use of other diagrammatic software tools
Skills and Additional Qualifications:
High levels of Professionalism and Integrity
High ability to work with peers
Exceptional customer service skills
Exceptional written, verbal and interpersonal skills.
Excellent problem solving skills
Maintain a professional attitude and appearance at all times
Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook and MS Project.
May require occasional lifting (up to 50 lbs)
Requires extensive sitting, standing and walking
Domestic travel requiring multi-night stays within and at times outside the local work area
Valid passport; International travel possible
Valid U.S. driver?s license
Must be willing to complete background checks and drug tests as required by current or future contracts
Must be willing to apply for security clearances, SSA Suitability, and other related clearances to be able to work at certain customer locations.
Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Minorities and women are encouraged to apply.
Note to 3rd party agencies and search firms:
Thank you for your interest in Yorktel. It is our practice to recruit and fill career opportunities through the Human Resources, Corporate Recruiting organization. We ask that you not submit candidates for consideration to us without receiving a formal written request from our Corporate Recruiting organization to do so. All resumes submitted; (with or without use of your agency access credentials) will be deemed unsolicited and as such will not be eligible for placement fees. Thank you and we appreciate your cooperation.
Offer Relocation : No
||Chicago, IL |