Field Engineer Applied Voice & Speech Technologies

Summary
The Field Engineer possesses thorough depth and breadth of product and industry knowledge and expert knowledge on the application of AVST customer solutions. This employee provides advanced on-site technical installation support to our customers, as well as answering questions on function and usage of product. This employee acts as an escalation path for junior field engineers as well as for any technical escalation required to serve our customers.

Responsibility, Authority and Essential Duties:
Performs the installation of all AVST applications in a Microsoft Windows environment as defined in various scopes of work (SOW).
Installations include integration to various business telephone systems (Key, PBX, Hybrid, IP).
Resolves complex customer application questions or problems in the areas of system configuration/setup, product functionality and bugs/enhancements. This includes appropriate referral to other support and quality assurance areas.
Performs advanced-level application work and supervised system design work at customer sites. This includes system reviews and sales prototypes.
Participates in projects as required by management. This includes projects such as interdepartmental communications, user training and admin training workshops, etc.
Performs all clerical and administrative duties as required by management. This includes all daily / weekly time, site visit, and expense reporting.
Acts as mentor and escalation path for junior FE and PM staff .
During times when site visits are not scheduled, the Field Engineer will provide telephone assistance to resellers per Technical Support Job Description as required by the Director of Support Services.
Travel required 75 of the time.

Preferred Qualifications:
Education Level 6 - Bachelors degree in Business, English, Computer Science, Computer Telephony or equivalent work experience.
Experience Minimum 5-7 years experience in a customer support environment providing technical support via the telephone as well as during site visits performing complex integration installations. Must have experience troubleshooting PC hardware/software, and Window operating systems issues. Several years hands-on technical experience with installation and service of business telephone systems or verifiable LAN technical experience including TCP/IP, other protocols. Must have working knowledge with Microsoft Exchange or Lotus Notes. Experience with call processing systems (any make) desirable.
Skills
Level 4 Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Level 3 Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Level 5 Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must speak, read and write English Fluently.
Must type at least 40 words per minute.
Excellent verbal communication skills
Outstanding phone demeanor
Detailed oriented
Team Player

Location:	27042 Towne Centre Drive Suite 200 Foothill Ranch, CA 92610 United States
Employment Type:	Full Time