Field Engineer XIO

Job Description :
Who is XIO Storage?

About XIO:

XIO is the leader in performance driven storage with the best price/performance/capacity ratios of any solution in the market. XIO pioneered the only True SHD storage system that amalgamates SSD and HDD in a single pool of storage, resulting in extreme performance that changes the economics of the data center. XIO empowers enterprises to drive database performance to its limits, accelerate business analytics, enable VDI deployments, and greatly improve their server virtualization consolidation ratios. In addition, enterprise-class reliability and ease of use are in our DNA and core aspects of all our storage systems. XIO is field-proven with thousands of deployments worldwide.

Summary: Provide onsite post-sales activities, including installation, configuration, optimization, maintenance calls and overall technical support for Xiotech and Xiotech-sold hardware and solutions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Install equipment at customer's facility to ensure full functionality according to specifications.

Review performance reports and documentation from customers and field representatives, and inspect malfunctioning or damaged product to determine nature and scope of problem. Repair or recommend replacement or other corrective action.

Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.

Provide on-site technical assistance to help troubleshoot and repair equipment.

Maintain records of performance reports.

Analyze reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.

Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor?s degree (BA/BS) from four-year college or university, or equivalent combination of education and experience.
Four to Eight years related experience. Specific prior experience with storage systems, SAN and NAS is preferred but not required.


Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
Working level knowledge of MS Office suite.
Advanced knowledge of PCs, servers, Windows, VMware and/or UNIX.
Advanced level knowledge of peripheral integration

Certificates and Licenses:
No certifications needed

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to risk of electrical shock.
The work is typically performed in standard office or data center environments at customer locations. The noise level in the work environment is usually moderate.
Daily local travel to customer locations is required. Occasional (

Location:	Seattle, WA United States