Field Engineer XIO

Summary: Provide onsite post-sales activities, including installation, configuration, optimization, maintenance calls and overall technical support for Xiotech and Xiotech-sold hardware and solutions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Install equipment at customer's facility to ensure full functionality according to specifications.

Review performance reports and documentation from customers and field representatives, and inspect malfunctioning or damaged product to determine nature and scope of problem. Repair or recommend replacement or other corrective action.

Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.

Provide on-site technical assistance to help troubleshoot and repair equipment.

Maintain records of performance reports.

Analyze reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.

Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelors degree (BA/BS) from four-year college or university, or equivalent combination of education and experience.
Four to Eight years related experience. Specific prior experience with storage systems, SAN and NAS is preferred but not required.
Security Clearance preferred


Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
Working level knowledge of MS Office suite.
Advanced knowledge of PCs, servers, Windows, VMware and/or UNIX.
Advanced level knowledge of peripheral integration

Certificates and Licenses:
No certifications needed

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to risk of electrical shock.
The work is typically performed in standard office or data center environments at customer locations. The noise level in the work environment is usually moderate.
Daily local travel to customer locations is required. Occasional (<20 nights/year) overnight travel is required.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data; Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively.
Change Management - Develops workable implementation plans; Communicates changes effectively.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities; Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Education : Bachelor's Degree
Category : Customer Support/Service
Division : Field/Remote.

Location:	Washington, DC United States