Field Operations Manager Athletes' Performance

Description

POSITION: FIELD OPERATIONS MANAGER
Core Performance is redefining wellness by delivering measurable results through engaging, personalized and sustainable programs. Core Performance assets include unmatched coaching talent and depth of original content, a revolutionary prescription engine, technology that scales, a full spectrum of wellness products, an unmatched experience and heritage, and partnerships with leading companies like adidas, EAS, Gatorade, Intel, Sheraton, Power Plate, and Keiser.

Our integrated approach to mindset, movement, nutrition, and recovery allow employees of all walks of life to realize their previously impossible wellness goals.

Core Performance?s proven track record of getting individual results creates a competitive advantage for companies. Our focus on results has been perfected through our heritage from Athletes? Performance (AP), the foremost source of innovation and results in human performance that is rooted in advanced research, science, and behavioral change.

AP has firmly established itself as the world leader in providing integrated performance training, physical therapy, and nutrition services to elite athletes. From its four elite facilities in Arizona, Southern California, Florida and Texas, the company has trained many of the Top Champions in Sport. In 2010 alone, Athletes? Performance trained 8 NFL first round picks, including the #1 overall pick for the 5th straight year; 13 2010 MLB All-Stars; 3 of the final 16 teams in the 2010 World Cup (USA, Germany, Japan); and over a dozen NBA and NHL All-Stars. Our success also includes applying our proven model to training high school athletes, college athletes, executives, and military personnel with our integrated solution across mindset, nutrition, movement, and recovery.

About the Program
The Core Performance Workplace program focuses on meeting employees where they are on the wellness spectrum, creating a comprehensive and personalized solution to help them achieve their goals. What follows is a brief overview of our product offerings.

Core Performance Enterprise: Core Performance Enterprise creates a systematic approach to proactive wellness for all employees within a company, reaching them where it matters most ? on the road, in meetings, in the company cafeteria, and at home ? to provide the tools and motivation required to meet their goals. Unlike other platforms, which either don?t scale efficiently or fail to engage, the Core Performance Enterprise Program has been built to engage and scale utilizing world-class programs and content from Athletes? Performance and breakthrough expertise from leaders in behavioral science.

Elements of the Core Performance Enterprise Program include:

On-site evaluations of employees? health utilizing our proprietary evaluative protocols, designed to identify injury high risk for injury and other inhibitors to wellness, vitality, and performance that other evaluations fail to cover
Access to the digital myCorePerformance Program, our online wellness portal that customizes highly engaging activities for each employee based on evaluative data, behavioral inputs, and goals
Telephonic coaching staffed by our leading experts
Implementation of tools designed to create a culture of health and well-being within a company, reinforcing employees? individualized programs
Conference room webinars and customized ?special events? with members of our world-class coaching and nutrition team
A mutually defined and supported Rewards System focused on celebrating employees? accomplishments

Core Performance Centers: Traditional employee gyms provide little personalization or tracking, often leading to poor employee engagement and difficulty for the company in quantifying the investment or understanding employee progress. Core Performance Center (CPC) combines leading-edge technology with on-site coaching and nutrition support to deliver a powerful experience and proven results to employees of every fitness level. All programs at CPC are rooted in decades of science and research and are delivered in a breakthrough manner to maximize employee engagement and success. The CPC experience offers an unparalleled level of ongoing data for both the company and its employees. To view a short video of the CPC at Intel, please visit: http://www.coreperformance.com/corporate-wellness/about/

Tignum Core Performance Executive Program: Travel demands and stressful schedules often leave executives with little time and energy to exercise and eat right, leading to a decrease in overall health and performance. The 2 day Tignum Core Performance Executive Program provides executives with a comprehensive evaluation of their health and personalized tools to help them develop and sustain energy to achieve their performance goals. Held at the world-renowned Athletes? Performance facilities, executives experience one-on-one instruction from the top specialists in the world and leave with a personalized, actionable training and nutrition plan built specifically for their needs, goals, and lifestyle. Moreover, our specialists deliver unparalleled follow-up to ensure that your executives receive the motivation, support, training and nutrition counsel they need to stay healthy and active regardless of how busy their schedules are each day.

The Core Performance Advantage

The Core Performance Advantage is what separates us from traditional wellness offerings ? we allow a company to redefine wellness, creating innovative best practices to improve employee performance and decrease health care costs. What makes us different includes:

1. The heritage and expertise of Athletes? Performance, the foremost leader in applied research and development to improve human performance. We innovate at the deepest levels across mindset, nutrition, movement, and recovery to create integrated programs proven to deliver results for employees.
2. A paradigm shift from risk mitigation to personalization: Core Performance can help a company transition from packaged risk mitigation solutions to a new definition of wellness centered upon personalized solutions built specifically for employees? goals, needs, and lifestyles.
3. Unparalleled engagement and progression: We engage employees to identify, achieve, and redefine their expectations using an innovative system comprised of easy-to-use, effective tools that meet individuals where they are ? at work, at home, in the cafeteria, or on the road ? to deliver the results they are looking for and the personalization they need to achieve what they previously thought to be impossible.

What is a Field Operations Manager responsible for?

Serves as field liaison to Core Performance corporate office for matters related to customer implementation, engagement, problem resolution, administration and communication across sites and overall client experience; will frequently provide assessments of these processes to leadership.
Responsible for the oversight and general management of 8-20 individual workplace fitness / wellness centers.
Manages the operational relationship with the client on behalf of all assigned Core Performance centers.
Responsible for managing a team of site leaders within a region or defined account, hiring and staff development in collaboration with Corporate Leadership and HR, and providing effective coaching feedback and development action plans to site leaders.
Accountable for P&L performance and creation and monitoring of individual and overall site budgets.
Implements processes to improve the overall performance of individual sites, including membership, engagement, customer service and efficiency.
Solves problems effectively with an emphasis on developing proactive, productive approaches utilizing internal and external support functions.
Responsible for documenting and reporting metrics to client and operations team and reporting on a monthly/quarterly/ad hoc basis.
Understands the sites? challenges and productively facilitates communication with, and involvement of, other functional areas (HR, IT, Operations etc.)
Works closely with clients and Core Performance sales team to identify expansion opportunities including new or existing service offerings and provides guidance for the integration of services.
Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals and to maintain strong relationships.
Communicates and deploys strategic goals and initiatives for the on-site operations team.
Responsible for development, implementation and oversight of new and existing operational procedures to ensure compliance with corporate procedures.
Manage client engagement including client advocacy, education, wellness, and worksite promotions.
Creates and manages project plans, timelines and budgets.
Represent the business with the highest level of professionalism and energy.

What does it take to be a Field Operations Manager with Core Performance?

Previous experience as a Regional Operations Manager / Multi-Unit Management in the corporate wellness, fitness or healthcare related field.
Previous experience with implementations, new roll-outs and/or account take-over of fitness/health center/hospitality facilities.
At least 5 years experience managing strategic relationships /partnerships / staff in a business or health/wellness environment.
Prior budget and P&L responsibility required.
Excellent demonstrated follow-up skills & attention to detail.
Demonstrated experience with medical or wellness information management systems preferred.
Demonstrated process / efficiency management.
Strong written, verbal, presentation skills required.
Strong Excel, PowerPoint, Word and Outlook skills required.
Ability to work both independently and as a team member while managing remote teams.
Ability to interact and build relationships at various levels of the organization (both internal and external).
Ability to think on her/his feet managing change; high energy, positive attitude, sense of urgency.
Bachelor?s degree or higher in a related field (fitness, wellness, hospitality, business) or equivalent work experience, MBA preferred.
May require up to 50% travel.
Position to be located in Phoenix, Arizona office.

Location:	Phoenix, AZ United States