Field Operations Technician III SeaMobile
DEPARTMENT: GTS/Field Operations
EXEMPT/NON-EXEMPT: Exempt REPORTS TO: Director of Field Operations
JOB CODE: ST425 LOCATION: MIRAMAR, FL
GENERAL PURPOSE: The Field Operations Technician III is responsible for remote and on-site RF
communications equipment to include VSAT and WIFI terminals in support of our customers communications
needs in all environments. The Technician III fills an advanced technical support role, will work closely with
others and have limited supervisory responsibilities of other technical staff.
? Installation, configuration, testing and troubleshooting communication equipment including satellite modems,
transceivers, BUC?s, LNB?s, Stabilized antennas (Seatel, Orbit, Intellian), and MSS out of band management.
? Commissions VSAT links with MTN Network Operations Center and satellite operator.
? Accurate recording of all technical data and completion of all technical and business documentation.
? Accurate auditing, recording and management of company assets deployed at client sites.
? International and offshore travel required, potentially on short notice (approximately 75%)
? Acts as lead on installation teams.
? Assists and teaches others to install, configure, troubleshoot and remove equipment and associated wiring.
? Supports other technicians on remote or on-site complex problems.
? Supports MTN remote network team on basic IP and VOIP tasks.
? Other duties/responsibilities as assigned.
EXPERIENCE, TRAINING AND QUALIFICATIONS:
? AS degree, Technology Degree or equivalent experience required.
? 4 years of Stabilized VSAT antenna field support experience required.
? Excellent communication skills, both written and verbal required.
? Emphasis on RF, electronics, electro-mechanical studies a plus.
? Customer Service, Voice/PBX, IP and Networking experience a Plus.
? Has a determined and resilient demeanor toward challenges and technical issues.
? Presents a positive attitude and is able to work well individually or as part of a team.
? Represents MTN in a professional manner.
NATURE OF WORK CONTACTS:
? This position will report to the Director of Field Operations.
? Interaction with customers, co-workers and shipboard personnel.
? Required to carry a cell phone and laptop at all times.
? Able to transport or lift tools and/or equipment weighing up to 75lbs.
? Domestic/international travel required
||Miramar, FL |