Job Details

An opportunity has arisen for a Field Sales Operations Administrator to join our Globals Sales Team. This position supports the Sales Team and includes but is not limited to: pipeline management and opportunity integrity, forecast accuracy, and support the overall coordination of direct and indirect sales operations such as rules of engagement, account & opportunity assignments, and CRM system accuracy and maintenance.

JOB RESPONSIBILITIES:

Business Process & Systems Support

• Serve as sales teams' primary contact for process or systems questions
• Assist with territory updates, realignments, and maintenance of customer account assignments to
sales reps
• Assist with the assignment of marketing leads to appropriate sales reps and perform reassignments
as necessary
• Identify, analyze, and track customer penetration and cross-sell whitespace
• Support and provide explanation on rules of engagement proactively
• Drive CRM system cleanup and maintenance
• Provide CRM system and process training for new reps and managers
• Serve as First-level support for CRM system issues
• Supply periodic, direct customer assistance as necessary
• Perform detailed customer research as necessary
• Identify and make recommendations for process improvement
• Collaborate with greater sales operations team to contribute to betterment of overall knowledge
sharing
• Provide operational support for pipeline reporting and territory management processes
• Other special projects as required

Pipeline Management Guidance

• Pipeline analysis and validation in support of assigned sales managers, ensuring pipeline quality
and adherence to pipeline management methodology and forecasting policies
• Opportunity monitoring and validation, ensuring required CRM fields are complete and
maintained in synch with deal and order submission status
• Generate and interpret advanced pipeline reports
• Supply information and guidance to sales management to address pipeline and opportunity
compliance or quality issues

Desired Skills & Experience

REQUIRED SKILLS:

• Good knowledge of Microsoft Excel, PowerPoint and Word
• Ability to work under pressure, manage priorities while meeting deadlines
• Must be a team player
• Excellent organizational and follow-up skills
• Must be a self-starter and have ability to work independently
• Excellent interpersonal skills
• Demonstrated oral and written communication skills
• Attention to detail
• Strong customer service orientation
• Meticulous and able to handle routine data entries accurately and efficiently
• Travel: up to 5%

EDUCATION & EXPERIENCE:

• Candidates will ideally have a Bachelor's Degree
• Experience of working with a sales team preferably for a software (or high technology) company
• Strong analytical and reporting skills
• Experience with CRM systems.
• Software industry experience preferred
• Fluent English required, plus conversational skills in French or German preferred