Field Service Engineer Optovue
THIS JOB HAS EXPIRED The Field Service Engineers role will be to provide both verbal and written technical service support to end users, sales representatives and international distributors. Responsibilities include responding to and resolving field service requests in accordance with contractual requirements, maintaining timely, complete, and accurate problem status data, resolving routine end-user problems in assigned product areas and replicating client-reported problems.
Make suggestions for product and documentation improvement.
Review and make suggestions for improvement on marketing instructions and customer letters.
Provide input regarding cost saving suggestions.
Provide both remote and on-site support to customers.
Desired Skills & Experience
A.S. in Engineering or Sciences or an equivalent combination of education and experience.
Minimum 2 years experience as a Technical Support or Field Service Engineer, or equivalent technical experience.
High degree of technical proficiency, excellent problem solving skills, and analytical abilities.
Excellent oral, written, and interpersonal skills to effectively deal with customers by phone, email and personal contact.
Knowledge of Optics theory and functionality desirable but not required.
75% or more travel required.
||41752 Christy Street |
Fremont, CA 94538
THIS JOB HAS EXPIRED