Field Service Engineer Fluidigm Corporation
The successful candidate will provide break-fix instrument service to Fluidigm customers, serving as the primary customer contact on technical and service related issues. He or she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. He or she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization. This position is based in San Diego, but some travel outside the region is to be expected.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for system installations, service visits, and technical support case management.
Instrument hardware and software troubleshooting, often under challenging conditions.
Contribute to high-value service related procedures and documents.
Identify areas for product and process improvement and communicate these accordingly.
Direct involvement in service contract business, including quoting and sales.
Adopt and leverage our Salesforce.com business policies, procedures, and reporting.
Up to 50% travel is routinely required on both a scheduled and unscheduled basis.
EDUCATION/EXPERIENCE/SKILLS: Education and Experience:
BS in Science or Engineering discipline with 5 years of industry experience in the service and/or support of life science instruments and/or combination of experience and education/training.
Technical support/service experience required
Substantial working knowledge of electrical and mechanical sub-systems
Expertise in employing root cause analysis and corrective action methodologies
Windows Operating System expert
Prior work with Life Science instrumentation desirable
Salesforce.com CRM familiarity a plus
Ability to excel in a field-based role
||Houston, TX |