Field Service Engineer SS8 Networks
The Field Service Engineer provides a field based revenue generating resource for the installation, maintenance, refurbishment and service support for SS8's portfolio of products.
Execute field installation project plan for Lawful Intercept products in carrier networks.
Provide support and maintenance for Lawful Interception systems of SS8 installed in customer's premises.
Perform on-site hardware installation, software commissioning, network integration and customer acceptance testing. Reviewing project/product requirements, understanding architectures. Write customer acceptance test cases.
Assist customers with upgrades of hardware and software.
Help customers with equipment configuration and maintenance. Provide Tier1/Tier2/Tier3 support service to SS8's customers.
Assistance in scripting automation. Provide training on product operation, one-on-one or in small groups.
Local office 'quality time' for new product familiarization and technology study.
Communicate progress and escalate issues to project manager and Technical Assistance Center in a timely manner.
Proactively logging and closing support cases with Global TAC Center. Required Skills/Experience:
Experience in lawful interception is highly desirable.
Experience required with at least any of the two: IP Core Networks, IMS, NGN, Broadband IP Data Networks like FTTx, NG-AN, WiMAX or LTE. Experience with carrier grade voice products in TDM is a plus.
Minimum of 2 years experience required with RADIUS, DHCP, POP3, SMTP, IMAP, P2P, P2MP, SIP, H.323.
Must have strong network troubleshooting skills at packet level, familiar with packet capture tools
Experience with Sun/IBM/HP high-end servers is required. Experience with database and software analytics platform for Lawful Intercept
Excellent customer service, verbal and written communication skills required.
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Must be able to learn, understand, and apply new technologies. Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial. Required Education:
CCNA or any other equivalent certification/s is must. Candidates with CCNP and advanced certifications will be preferred.
Experience in Shell script, Python, Perl, Tcl/Tk/Expect
Advanced level knowledge and expertise in anyone of the following is must: o OS (Linux/Solaris/Unix/Ubuntu etc).
Any administrator level certification will be a plus. o Databases and Data Retention Solutions (Oracle/MySQL etc).
Certification in at least one of the recognized databases will be a plus.
Knowledge of metadata, protocol parsing, encrypted, un-encrypted data and SIGTRAN is a plus.
Extensive global travel is required, at least 50% of the time.
||Milpitas, CA |