Field Service Manager Quanterix
Job Code: FS-100
Quanterix is looking for a hands-on field service manager to join our team and help define our field service organization. He or she will be responsible for hiring, training and managing a team of engineers delivering world class service and support for our groundbreaking HD-1 instrument platform scheduled to be released to the North American research market in 2013.
Tasks and responsibilities:
Recruits, hires, trains and develops Field Service Engineers
Selects and develops team leads to support field service
Evaluates and coaches team leads and front-line employees
Evaluates field personnel to ensure the efficient operation of the function
Provide rollup reports on customer satisfaction metrics, customer needs and feedback, field activities and installations
Develops detailed customer installation documentation and/or system integration plans
Work with management team to define interfaces with ERP and CRM systems as related to field service
Serves as company liaison on specific technical projects with customers.
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
BS in Electrical/Electronics Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience.
Must be highly motivated and have strong problem solving ability.
10+ years biotech experience preferred
Previous management experience required
Must be willing to travel up to 50%,
Prior field experience supporting customers
Prior experience with improving customer service and support processes
Outstanding problem solving and interpersonal skills,
Demonstrated written and verbal communication and training skills,
Clear vision of and commitment to providing outstanding customer service
Founded in 2007 and located in Lexington, MA, Quanterix is developing an ultra-sensitive diagnostic platform capable of measuring individual proteins at concentrations 1000 times lower than the best immunoassays available today. The Single Molecule Array (Simoa?) technology at the heart of the platform enables the detection and quantification of biomarkers previously difficult or impossible to measure, opening up new applications to address significant unmet needs in life science research, in-vitro diagnostics, companion diagnostics, blood screening, and more. Quanterix is a venture capital backed company and the exclusive licensee of a broad intellectual property portfolio initially developed at Tufts University by Dr. David Walt, scientific founder of Quanterix and Illumina.
Quanterix offers a dynamic, fast-paced, entrepreneurial environment. The company plans to launch its Simoa HD-1 Analyzer to the life science research market in mid-2013, and is growing rapidly to prepare for commercialization. Quanterix offers a competitive benefits package, including generous health and dental, 401k, and paid time off, and is an equal opportunity employer.
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