Field Service Technician - Digital Series Mark Andy, Inc.
THIS JOB HAS EXPIRED Mark Andy is seeking a Field Service Technician ? Digital Series to support Digital Series press installations. If you are interested in this position, please email your resume and any other pertinent information to Mark Andy Human Resources.
Provides routine and unplanned field technical service needed to maximize Mark Andy Digital Series press uptime, production availability & press utilization for digital printing process capability
Routinely provides Mark Andy Digital Series clients with PM performance and support, practical training for safety, press operation and maintenance, best practices, and relevant updates and news from Mark Andy
Provides break-fix services for Mark Andy Digital Series. Remotely or face-to-face will troubleshoot and repair software, hardware, network, electrical components and systems
Takes all actions needed to maintain an exceptional (positive) customer experience in every circumstance
Will capture, log and escalate client difficulties relevant to process capability to produce sellable products
Escalates any opportunity to improve process capabilities, press utilization, client satisfaction; also for Mark Andy to cross sell other products or services
Assists with installation of Mark Andy Digital Series press
Routinely interact with Engineering as needed to drive product updates to enhance product performance and reliability
Properly documents all work required i.e. service reports, expense exports, installation feedback forms, etc.
Excellent customer service skills
Empathetic, can-do, results-oriented
Ability to read basic electrical/mechanical and pneumatic diagrams
Capable of using multi-meter and micrometers
Good computer and network skills
Excellent troubleshooting and problem solving skills for software, hardware, electrical systems
Proficient in troubleshooting electrical, mechanical, pneumatic and print issues, related to printing equipment
Prior digital printing, and specifically inkjet digital printing, skills are highly desirable
Understanding of manufacture and performance requirements for labels & packaging industry is highly desirable
Highly competent with computers (PC and MAC and related networking), internet; competent to work via net-based meeting services and to remotely access clients? networks, computers, Digital Front-Ends and the Mark Andy Digital Series
Excellent troubleshooting and problem solving for software, hardware relevant to overall press control and digital printing
Able to recognize problems related to materials, processes and procedures?
Understanding of servo drives, PLC controls and circuits
Understanding of relay logic
Experience with ladder logic and servo motion controls
Excellent written and verbal communications skills
Great attention to detail and strong organizational skills
||Chesterfield, MI |
THIS JOB HAS EXPIRED