Field Service Technician (FST) MegaPath Networks
THIS JOB HAS EXPIRED MegaPath Career Opportunities ? Austin, TX 78758
Job ID: 1372
Field Service Technician (FST) - Austin, TX 78758
The FST will perform installation and repair work both at the Customer Premises and within the Central
Office (CO) environment. This includes DSL loop testing and repair, premises wiring, router
configurations, and cooperative testing and troubleshooting with ILEC technicians.
The FST will also perform Central Office maintenance, installation and upgrades of DSL equipment,
perform MegaPath and customer based T1 and T3 turn-ups, installation of wireless equipment, cable
installation and must be familiar with DSLAMS, routers and Carrier facilities.
The FST will be expected to install, troubleshoot, and maintain high-capacity (broadband) transmission
equipment in MegaPath?s service area, work with other providers of transmission capacity to resolve
problems with circuits and must be available at an on-call basis.
The FST must be able to perform additional duties as required including but not limited to the
installation of fiber jumpers and associated supporting structure, fiber equipment and installation of
some DC power equipment. Project management of multiple site installations, site surveys, CO audits
and team initiatives will be required.
The FST must have expertise in VoIP and voice services as well as knowledge of Alternating Current
The FST may be required to perform new and additional services described and agreed upon with
specific MegaPath/Partner agreements.
? Work independently in hectic environments. Adjust communication to the environment;
organize and prioritize work and customer interaction
? Respond to customer questions and make good on commitments
? Practice and exhibit quality workmanship, excellent work ethic and pride-in-ownership in the
execution of all operating and maintenance duties including the proper care of all Company
? Be prepared and available to work on a rotating basis that will cover a seven-day schedule
? Isolate and troubleshoot DSL and router problems using accepted CO wiring practices
? Prepare and update installation orders and trouble tickets; manage parts inventory
? Meet the requirements of Company sponsored development and training programs
? Demonstrate knowledge of all Company Policies & Procedures
? Carry out routine and special assignments as directed by manager
? Maintain a clean and safe company vehicle
? Maintain a Safe Driving Record in accordance with MegaPath?s Motor Vehicle Guidelines
? Maintain and upgrade software requirements.
? Understand and use customer premise wiring practices, safe drilling and ladder practices
? Maintain and upgrade DSLAM and router firmware
? Working with voice services (LPVA and VoIP)
? Conduct site surveys and CO audits
? Install and maintain fiber and fiber components when required
? Be meticulous in records keeping
? Manage team or site projects when required
? Maintain a clean and safe CO environment
? Associate's degree in related field or equivalent experience, certifications, or training
? Must be adept at problem-solving and have good listening skills.
? Proficient with computer hardware and software components
? Sound understanding of Ethernet, TCP/IP and premise wiring
? Proficient in CO environment and equipment
? Sound understanding of the use of Telco testing equipment, digital meters and computer
operating systems. Proficient with T1 and T3 test sets and CO termination methods
? DC power installation and maintenance; AC power installation knowledge
? Knowledge of performing Preventative Maintenance
? Proficient with equipment mounting, cabling, lacing and card installation
? Knowledge of cable types and color coding
? Excellent mechanical skills
? Solid customer service skills
? Analytical and deductive skill sets required
? Inventory Accountability
? Experience in telecommunications and LAN, DS0 through OC96 circuits, DS1, DS3 and fiber test
sets and testing protocols
? Excellent written and verbal skills.
? Able to comfortably interface with management and customers - internal and external.
? Must have experience with commercial and residential inside wiring practices.
? Must be experienced in VoIP and voice services
? Project management skills
? Experienced in conducting CO audits and site surveys
? Proficient in the knowledge and theory of router configurations.
MegaPath offers a full suite of benefits, including full medical, dental, and vision coverage; a 401(K) plan
with a company matching contribution; a transportation benefit; and many other excellent perks.
||Austin, TX |
THIS JOB HAS EXPIRED