FIELD SERVICES ( IT HELP DESK) Remedi SeniorCare
THIS JOB HAS EXPIRED General Summary:
This position is responsible for a broad range of technology helpdesk requests and projects in a 150 + user institutional pharmacy that operates 24 x 7 x 365.
Responsible for working knowledge of Microsoft Windows desktop operating systems
Advanced PC hardware and software installation, maintenance and troubleshooting
Knowledge of network printer setup and troubleshooting
Basic LAN technologies/equipment: network switches, cabling, tape drives, etc.
Assists with ensuring safety practices and procedures are adhered to and practiced.
Enforces all company and departmental policies and procedures.
Customer Focus - Is dedicated to meeting the expectations and requirements of pharmacy staff and employees and pharmacy customers; gets first-hand information and uses it for improvements in products and services; establishes and maintains effective professional relationships with customers and gains their trust and respect. Maintains a visible presence within the pharmacy
Ability to contribute to written knowledge base of support team as written support manual and processes and procedures are created, documented, or revised.
Perform related duties and special projects as required or assigned.
Participates in special projects to identify and implement operational improvements. Ability to work with others in a positive productive manner anticipates and responds to the positions areas of responsibilities. Contribute to a positive work environment and overall team effort.
Actively contributes to the evaluation and continuous improvement of client services, policies and procedures.
Other duties as assigned or directed.
||BALTIMORE, MD |
THIS JOB HAS EXPIRED