FIELD SUPPORT ENGINEER (#132) Aquion Energy
Field Support Engineer
The Field Support Engineer serves as a primary contact for Aquion Energy?s customers and partners. They are focused on improving customer and partner relationships by resolving commercial and technical issues. FSEs specialize in battery use and performance in applications, troubleshooting of sensing and battery management systems and can support diagnosis of power electronics interface issues. FSEs provide a link to systems, product, production and battery engineering both to resolve issues and to provide feedback from the field to improve Aquion Energy?s products.
Provide customer support through the performance of remote and on-site energy storage product support, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of energy storage systems
Assist partners and customers installation of energy storage systems
Serve as company liaison to the customer for multiple topics.
Participate in the establishment, measurement, and achievement of customer satisfaction metrics.
Communicate with Aquion Energy, partner and customer management regarding project details.
Support an environment conducive to successful team interaction and customer satisfaction.
Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position.
Bachelors or Masters of Science Degree in Computer Engineering, Electrical Engineering or related discipline
3-5 years of customer facing engineering experience
1-2 years working with DC electrical systems to higher voltages ( 1000Vdc)
Willingness to travel more than 75% of the time
Strong oral and written communication skills
Strong interpersonal skills
Problem solving experience in field - able to operate in high stress environments with autonomy
Experience with high voltage PV, battery energy storage and/or industrial power electronics
Able to read single line circuit diagrams and build simple control enclosures if needed
Familiar with tools and techniques of skilled electrical tradesmen
Familiarity with NFPA 70 NEC as pertains to LV AC and DC wiring
Training and Awareness of Arc Flash Hazards
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