Field Support Engineer Flash Networks, Inc.
The Field Support Engineer (FSE) is an integral part of the Flash Networks Support Organization. The FSE is responsible for the deployment of current and future products at customer sites. The FSE is also responsible for the on-site and remote support of issues raised by customers. An FSE is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues.
Duties and Principal Activities
Highly knowledgeable in TCP/IP networking preferably at an expert level
Highly experienced in troubleshooting network issues using a Sniffer
Familiar with the common Internet protocols at the packet and flow analysis level, such as : HTTP, FTP, RTSP, SSH, PKI, RTSP.
Familiar in mobile network technologies including L3-7 switching and load balancing, redundancy (A/P, A/A) and high performance systems
Proficient in UNIX/Linux system administration, a must
Knowledgeable in customer support processes, tooling and troubleshooting
Knowledge of common open source software
Knowledge of application servers, Weblogic/Jboss is an advantage
Knowledge of Oracle and/or MySQL administration is an advantage
Knowledge of IBM blade center technology and F5 load balancers is an advantage
Knowledgeable in Microsoft Office
Contributes significantly to customer satisfaction
Interfaces with the customer and project manager to complete assigned tasks
Responsible for opening lines of communication, monitors customer problems, and ensures effective resolution
Communicate effectively with customers and peers
Produce high quality written documents, status reports and customer communications
Identify appropriate internal and/or external resources to solve problems
Contribute to regular internal and customer meetings
Effectively escalate through appropriate channels knows how to make things happen
Education: 4 year technical degree, Computer Science preferred
Relevant experience: 5+ years
Wireless telecom experience is an advantage
International work experience and cultural awareness is an advantage
Languages - English as mother tongue a must, Spanish speaker an advantage
Travel requirement is at about 20-30
Provide on-call service periodically.
||Edison, NJ |