FIELD SUPPORT ENGINEER/PROJECT MANAGER AirWalk Communications

POSITION PURPOSE

AirWalk is seeking an experienced Field Support Engineer/Project Manager who will report to the Technical Customer Service Manager to manage customer specific deployments, including installation, troubleshooting and maintenance of AirWalks IP - Radio Access Network (IP-RAN) products. The candidate must have excellent communication skills and be able to interact with the AirWalk Sales, Software and Hardware teams as required.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

The essential functions of this position listed below are representative of the functions that must be performed in order to satisfactorily fulfill the Purpose of this position. Additional functions and duties may be assumed or assigned from time to time in furtherance of the Position Purpose. May perform some or all the functions in the absence of regular appointed company personnel.

Manage customer specific deployment projects (e.g. Field Trials, Pilot Deployments, etc.) both pre- sales and post-sales.

Be able to troubleshoot technical problems and issues at customer site, determine technical solutions in accordance with product and customer specifications, and provide solutions to complex equipment related issues.

Must be experienced with the tools and test equipment commonly used in CDMA.

Must be experienced with installation and commission of CDMA RAN products

The successful candidate will be a self-starter and have the ability to represent AirWalk as the initial interface with external customers and ensure customer schedules are met.

Conduct hands-on in-service customer training as required.

Provide pre-sale and post-sale telephone, email, and website support.

Conduct diagnostic feedback to technical service management and repair department.

Provide communication link between customer and technical service department to ensure that effective service been provided to the customer.

Provide communication between customer and manufacturing to ensure timely deployment and turn up of Airwalk equipment.

Manage project schedules and responsibility matrices for deployment of Airwalk equipment.

EDUCATION AND EXPERIENCE

6-8 years customer or field support experience in the wireless industry.

Outstanding knowledge of cellular networks and strong interpersonal skills with all levels of customer.

Excellent knowledge on analytical troubleshooting and configuration.

Solid sense of ownership with ability to take control of difficult situations.

Strong background with LAN/WAN, TCP/IP, Ethernet, and UNIX commands and scripting.

Excellent knowledge of CDMA call processing, RF and standards (1xRTT,1xEV-DO)

Strong background in systems tools (QXDM, Wireshark) and RF drive testing.

A BS or MS, EE/CS preferred

SPECIAL POSITION REQUIREMENTS

Must be able to travel up to 70.

Location:	Richardson, TX United States