Final Document Resolution Assistant EverBank Financial
THIS JOB HAS EXPIRED We are delighted that you have chosen to explore the career opportunities available with EverBank!
The Final Document Resolution Assistant is responsible for correcting final document deficiencies identified through the legal review process
? Through direct contact with internal departments, attorneys, investors, closing agents, title companies, recording offices, and borrowers, correct document deficiencies and complete the re-recoding process
? Complete a daily balance of the failed document review report to assure all failed documents have been escalated to the resolution team
? Assess the document review results to determine the scope of the document deficiency
? Initiate the escalation process for non curative items including Title Claim and Notification to the IRS
? Responsible for maintaining current knowledge of state/county recording requirements
? Responsible for the accurate and detailed tracking of the resolution progress for each issue
? Perform at a level that meets or exceeds critical measure goals
? Employee must demonstrate an understanding of the sensitive and confidential nature of the information they work with in this position and must adhere to professional ethical standards.
Minimum Qualifications (Knowledge, Skills and Abilities)
? Knowledge of state and county recording requirements for securing lien position
? Knowledge of chain of title
? Knowledge of MERS (mortgage electronic registration system)
? Knowledge of final documents: assignment, mortgage, title policy, CEMA, UCC1, UCC3, and other documents
? Ability to identify to most effective means for the resolution of deficient documents
? Ability to persuade others to assist efforts in correcting deficient documents
? Self Finisher who can work with minimum supervision
? Must be able to work in a fast past high volume work environment
? Must be flexible and able to change focus on a moments notice
? Must have a sense of urgency
? Strong organizational skills
? Excellent written and verbal communication skills
? Team player
? Focused on Quality
? Attention to detail
Training and Experience
? Three years Mortgage Banking experience with 1 year final document review, research, or resolution experience
? 1 Year customer service or collections experience preferably within a phone center environment
? Proficiency using MS Office applications
? High School degree
Pre-Employment Screening Includes:
? Credit Check
? Criminal Background Check
? Drug Screen ? after offer of employment is extended and before start date
? Past Employment Verification
? Social Security Verification
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
Please be sure to mark our "careers" page as a favorite place on your computer and visit often. We update it any time a position opens or closes, meaning that it is updated most weekdays.
EverBank is an equal opportunity employer. No employee or applicant for employment will be discriminated against because of race, color, religion, national origin, physical or mental disability, age, gender, sexual orientation, genetic information, veteran?s status, or status as a disabled veteran or veteran of the Vietnam era.
EverBank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Regardless of past practice, all resumes submitted by search firms to any employee at EverBank via e-mail, the Internet, or directly to hiring managers at EverBank in any form without valid written search agreement executed by the VP, Talent Acquisition for that specific position will be deemed the sole property of EverBank, and no fee will be paid in the event the candidate is hired by EverBank as a result of the referral or through other means.
||8100 Nations Way |
Jacksonville, FL 32256
THIS JOB HAS EXPIRED