Financial Analyst-Customer Support Consona
THIS JOB HAS EXPIRED Department: Finance & Accounting
Salary: Salary + Bonus
Apply To This Job
Return To List
Receive Customer issues via phone & email, log and Manage open issues using ticketing system
Provide Support for Ross ERP Customer, with primary focus on the Financial Modules of GL, AP, AR, FA & PA.
Troubleshoot and resolve application and data integrity issue, respond as necessary escalate when appropriate
Work with other team members in providing great customer support
Thoroughly document work in an organized manner.
Play an assisting role in large projects, for example system upgrades and testing for Development/QA.
Service and support orientation, excellent interpersonal skills, team player, excellent work ethic.
Understand functional processes, procedures & control standards for the Financial Areas of GL, AP & AR.
Analysis skills, ability to troubleshoot issues, analytical focus.
Excellent communication& follow through skills, written & verbal communication skills.
Ability to work with Accounting Managers and accounting users to understand and address accounting ERP issues reported.
Technically proficient with Financial Systems.
Technical capability, ability to understand systems, and use tools & technology to advantage.
Attention to details ? especially with respect to data integrity,
Able to work independently and proactively manage responsibilities to completion.
Maintain positive work relationships with members of team.
Nice to have:
Report writing experience/ Managerial reporting experience
Data modeling experience
Financial Ross ERP knowledge/ ERP system experience /
Experience implementing or supporting corporate application (ERP) systems, especially the financial subsystems
Previous customer service or implementation experience
Database (SQL Server, Oracle) SQL, & SSIS experience
||Atlanta, GA |
THIS JOB HAS EXPIRED