Financial Services Supervisor (Past Due) GreatCall
THIS JOB HAS EXPIRED Description
GreatCall markets services and applications that help people using mobile devices to stay connected, safe and healthy. We work with partners to create solutions that fulfill these needs, and ensure our products are easy-to-use and backed by high quality customer service. We take these services to market to through a variety of channels. These channels include traditional channels in our core ?connectivity? business, with its flagship product, the Jitterbug cell phone, as well as new channels on non-GreatCall handsets through partnerships with carriers, apps stores, and healthcare companies.
About the Team
The Financial Services Past Due Team is responsible for collecting on all past due balances. The Financial Services ? Past Due team?s main focus is to retrieve the outstanding debt while retaining customers.
About the Job
As a Financial Services Supervisor, your primary responsibility will be to plan, direct, supervise and evaluate work flow for a group of Financial Services Representatives. You must have the ability to interpret financial data based on current customer base and forecasted growth. Your ability to optimize productivity and efficiency of the team through personnel management will be the key to your success. You will provide coaching and mentoring for our financial services agents helping them increase their productivity and production. As you work closely with your manager and our training team, your insights and recommendations will serve as their compass for implementing performance improvement initiatives.
Supervise a team that is responsible for the day-to-day performance of the Financial Services Department.
Monitor performance against the key performance responsibilities.
Report regularly/as needed to manager regarding trends/changes to the tactical plan to ensure successful performance.
Effectively communicate changes to direct reports.
Provide direct reports with clearly defined expectations, assigning work/tasks appropriately, and assure progress toward goals/objectives is made.
Monitor performance of direct reports proactively in an effort to provide the appropriate level of direction and development necessary to assure a high level of performance.
Assure all Company and functional policies, as well as standard operating procedures, are adhered to.
Work closely with direct reports to promptly address any issues in order to assure compliance and operational efficiency.
Assess the learning curve of new agents; tracking progress against established checklists.
Monitor direct reports? calls remotely and side by side to provide feedback on quality scoring requirements.
Assist in the interviewing, selection, and training of new personnel.
Serve as an example of effective leadership for agents throughout the organization.
Demonstrate high standards of professionalism and integrity by consistently adhering to the Company?s Policies at all times and in everything he/she does as a representative of the Company.
Other duties as assigned.
Education: Minimum of Associate?s Degree in Business or related field; or minimum five (5) years relevant experience in a collections or sales department
Minimum of two (2) years of call center supervisory experience
Minimum of four (4) years of experience within private sector collections or billing departments
Minimum two (2) years? experience in managing performance, attendance, projects and/or multiple priorities required
Advanced knowledge of Microsoft Office applications, including Excel
Education: Bachelor?s Degree in Business or related field
Three (3) years of call center supervisory/management experience
Excellent planning, organizational, and conflict management skills required, as well as, oral and written communication skills
As an employee, you would be eligible to participate in a comprehensive benefits package including a competitive salary, stock options, Medical, Dental, Paid Time Off, 401(k), life insurance and flexible spending plans.
Join a fast-paced, dynamic company that is making history with our customers and the wireless industry. If you're a smart, self-starter with solid experience in wireless and a passion to make a difference, let us hear from you. Check us out at www.greatcall.com.
||Carlsbad, CA |
THIS JOB HAS EXPIRED