Fleet Operations Manager Zipcar
THIS JOB HAS EXPIRED Zipcar, the world?s largest car-sharing company, is looking to add new talent to
Today, Zipcar provides hundreds of thousands of people with a viable alternative
to traditional car ownership, saving them money, time and headaches. Around
the world?from coast to coast, across Canada, the UK, Europe and college campuses in
between. People are making the decision to live car free and car-lite while enjoying the
convenience and environmental benefits of having ?wheels when you want
As we continue to grow our Charm City operations, we are looking for talented, passionate
people with great ideas to join our zip-family. You?ll be joining a work environment that
is supportive, diverse, and as fun as our brand. If you?re results-oriented,
dedicated, and ready to contribute to an unparalleled member experience for our
community of Zipsters, we encourage you to apply.
To learn more about Zipcar, what we do, and how we do it, visit zipcar.com.
The Fleet Operations Manager is responsible for ensuring the success and
optimization of both the Zipcar Fleet and Fleet Team staff through the use of lean
processes and a solid understanding of operations and team management.
The ideal candidate will have a strong background in operations and contracts management coupled with superior interpersonal skills and financial savvy. He/she will have previous experience managing a field-based team with additional office support staff with a proven track record of customer satisfaction and positive financial results. With a deep knowledge of Charm City the ideal candidate will see growth opportunities and develop the strategy, relationships and agreements to grow our footprint with our ever-increasing demand. This role has everything: entrepreneurialism, merchandising, negotiations, marketing, business development, fleet operations, finance, it?s all there. This opportunity is a proven stepping-stone to future market leadership opportunities across the country.
Can you answer these questions? If so, this job may be for you.
Why is transportation and transit critical to the financial success and population growth of Baltimore?
Does Zipcar compete with or compliment other modes of transit? Who are our competitors?
The Mayor wants to attract 10,000 new families to Baltimore. Can Zipcar help?
How much does it cost annually on average to own and operate a personally owned car?
Are cars good or bad for cities and why?
What is a Zipster?
Who is Elon Musk?
If you have a deep knowledge of Baltimore, are entrepreneurial enough to take calculated risks and live with your decisions, you love analytics, you can negotiate, you can manage a budget, you can lead a team, and you?re not rattled by fast-paced operations, we want to talk to you. Seriously!
Responsibilities include but are not limited to the following:
Maintaining a superior quality fleet and minimizing vehicle downtime while working within a budget
Manage fleet operations staff and local vendors; assigns daily tasks to fleet coordinators, fleet associates and vendors as required
Manage vendor contracts and performance to maximize vehicle condition and uptime while minimizing inefficiency and costs
Maintain and strengthen relationships with car service and repair vendors
Manage the upkeep, maintenance, repair and cleanliness of vehicles for
the Baltimore Metro area
Manage the ongoing process of adding and removing vehicles from the market?s fleet, including the application of Zipcar branding and installation of Zipcar's proprietary access system
Strategically place vehicles to maximize utilization and revenue
Leverage established lean process concepts and develops new standards and processes that are Baltimore-specific in order to maximize performance
Process vendor payments and payment reports to the corporate office as needed
Handle Fleet-related customer service issues as delegated by the General Manager and Member Services team, including managing vehicle accidents
Obsess about Zipcar Member Experience; identify big picture trends/issues and recommend solutions to improve the Zipcar experience
Work with the Marketing team to promote new vehicles and locations
Completes special projects assigned by General Manager
The successful candidate will have the following experience, skills, and
Four year college degree in business, operations or related field required
Must pass Zipcar driving history requirements and pre-employment background check
Minimum of 3-4 years of prior management experience
Experience in a fast-paced, matrix driven environment
Deep knowledge of the Baltimore City and its neighborhoods strongly preferred
Leadership - the individual has demonstrated the ability to supervise, lead and develop individuals and teams successfully
Problem Solving - the individual identifies and resolves problems in a
timely manner, gathers and analyzes information skillfully and maintains
Interpersonal Skills ? ability to work well in a team environment, open to
others' ideas and exhibits willingness to try new things
Oral Communication - the individual speaks clearly and persuasively in
positive or negative situations and demonstrates group presentation skills
Written Communication- the individual edits work for spelling and
grammar, presents numerical data effectively and is able to read and
interpret written information
Planning/Organizing - the individual is self-directed and prioritizes and
plans work activities and uses time efficiently
Quality Control - the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
Adaptability - the individual adapts to changes in the work environment,
manages competing demands and is able to deal with frequent change,
delays or unexpected events
Dependability - the individual is consistently at work and on time, follows
instructions, responds to management direction and solicits feedback to
Technical Skill ? superior proficiency with Microsoft Office suite and administrative systems
Ability to lift 50 lbs.
Flexibility to be on-call, as needed
Regular work hours are Monday to Friday with occasional weekend work as needed
As a member of the Zipcar Team you will receive:
Superior Benefits Package
Discounts on services, products and much more
While we appreciate every applicant?s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. EOE
||Baltimore, MD |
THIS JOB HAS EXPIRED