Fraud Specialist Linden Lab
The Financial Support Services team within our Customer Support organization is responsible for second level billing, fraud and governance issues, and customer outreach for any of these areas. The team partners with our Customer Service, Risk Management, Legal, and Operations teams to shape and enforce the policy and technology decisions that govern the community.
? Provide technical assistance, billing support and customer service to the Second Life resident community across traditional contact methods (phone, chat, ticket).
? Act as the escalation point for all front-line billing issues, both internally and from any partners/vendors.
? Review activities related to online user safety including child protection, risk mitigation, account security, and abuse prevention, as well as abuse appeals.
? Monitor potential fraudulent activity and resolve any issues that occur when an account is flagged.
? Provide feedback on Payments flows and other aspects to the product team.
? Drive ongoing improvements to customer satisfaction.
? Provide input on fraud trends and vectors
? Other duties may be assigned.
This is a full-time position in our San Francisco office. The hours are 9:00am - 6:00pm, Monday-Friday.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Excellent communication skills including; verbal, written and listening.
? Able to multi-task, work under pressure and communicate with multiple individuals at once.
? Demonstrated ability to work as part of a team, to integrate with others and to show personal initiative when called for.
? A well-developed sense of humor, a thick skin and a positive outlook are all good traits to have.
? Flexibility and willingness to work weekends, evenings and non-traditional hours.
? Minimum 2 years experience in customer service and/or fraud investigations is required; relevant experience in an online environment is preferred.
Physical Demands & Work Environment
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use the computer and communicate with coworkers in an office environment. The employee frequently is required to stand or sit to complete work and may occasionally lift and/or move up to 10 pounds.
||1100 Sansome Street |
San Francisco, CA 94111