Front Office Associate Insight Health Corp.
THIS JOB HAS EXPIRED Center for Diagnostic Imaging (CDI), headquartered in Minneapolis, Minnesota for more than three decades, partnered with Insight Imaging in 2012 to create one of the nation?s largest radiology providers for fixed site and mobile diagnostic imaging and interventional services. Together we have 116 retail imaging centers, 128 mobile units and operate in more than thirty states. Our organization served nearly a million patients in 2013, offering a wide range of screening, diagnostic and interventional procedures that complement each community?s needs, in collaboration with radiologists, healthcare providers, hospitals and health systems.
We are currently seeking a PRN Front Office Associate to work in our Fairfax and Arlington locations. Hours will vary; Bilingual is preferred.
JOB SUMMARY: Under the direction of the Office Supervisor, provides services to patients and referring professionals by answering phones, cheerfully greeting and registering patients along with performing other duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Creates a positive experience for every customer, every day by believing in and practicing the CDI Experience
? Greets and checks-in patients scheduled for imaging services; register demographic information and process payment plans and copays with patients
? Answers phones and handles calls in an efficient and friendly manner
? Checks all exams for pre-certification with patient?s insurance company-contact Patient Advocates if necessary
? Waivers-knowledge of insurance carriers for example; Medicare, and procedures that require waivers and obtaining authorization if needed prior to appointment. Responsible to have the patient sign, or explain to the patient, and to forward the waiver to the business office for processing
? Follows-up on any unread exams
? Handles ?release of information? requests for patients, referring offices, other medical facilities, attorneys & insurance companies following CDI guidelines
? Supports technologists in order to ensure highest patient satisfaction. Act as liaison between technologists and the patients waiting for exams. Must relay messages regarding scanner status and other clinic information
? Maintains an up-to-date and accurate database on all current and potential referring physicians
? Accurately maintains patient records within FusionRIS system
? Fields calls appropriately for center associates
? Field scheduling calls from patients and referring offices
? Arranges transportation and hotel accommodations for patients when appropriate
? Maintains front office lobby area such as straightening magazines, organizing coffee supplies, and general office clean up
? Maintains the supply of patient information sheets
COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:
? Ability to work independently and in a team environment.
? Ability to work in a fast-paced environment and meet established deadlines with a sense of urgency
? Ability to be flexible in schedule and adaptable to constant change
? Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
? Ability to maintain regular attendance and on-time arrival to work as scheduled
? Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
? Ability to resolve basic service recovery issues and understand when to escalate to next level
? Skill in organizing and prioritizing of work, and following assignments through to completion
? Skill in written and verbal communication
? Knowledge of basic level computer skills including Windows based platforms
? Knowledge of and adherence to company policies and protocols
? Knowledge of and adherence to HIPAA and safety guidelines
? Minimum ? high school graduate
? Must have a working knowledge of Microsoft Office products
? Desire to work within a team environment
? 1-2 years customer service experience
? 1-2 years medical front office experience preferred
? Medical terminology and office background preferred
? Ability to type 50 wpm
? Ability to speak Spanish or bilingual a plus
We are committed to quality, advanced imaging services, subspecialty radiologists and thoughtful, patient-centered care. Looking to the future, we know that our associates are the key to our company?s growth and success. No matter the individual role, each one of our associates excels in applying their talents and ideas to meet organizational goals.
If you?re a person who is motivated to go above and beyond, inspired by working with the best and compelled to do the right thing, our organization is the right choice for you.
CDI is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.
CDI and its associates have an employment relationship, which is known as employment-at-will. This means that either CDI or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.
||Arlington, VA |
THIS JOB HAS EXPIRED