Front Office Associate Insight Health Corp.
THIS JOB HAS EXPIRED Center for Diagnostic Imaging (CDI), headquartered in Minneapolis, Minnesota for more than three decades, merged with Insight Imaging in 2012 to create one of the nation?s largest radiology providers for fixed site and mobile diagnostic imaging and interventional services. Together we have 116 retail imaging centers, 128 mobile units and operate in more than thirty states. Our organization will serve nearly a million patients in 2013, offering a wide range of screening, diagnostic and interventional procedures that complement each community?s needs, in collaboration with radiologists, healthcare providers, hospitals and health systems.
We are currently seeking a Full Time Front Office Associate at our Fountains center in Glendale, AZ.
Under supervision perform a variety of customer service and clerical support tasks. Demonstrate Insight?s Patients First customer service principals to every patient and customer.
An employee in this position may specialize in some function/s and not necessarily perform all functions described below. This may vary depending on business need, center size and scope of job.
Examples of Essential Functions:
? Address patients/referring physician offices in a professional and friendly manner, using superior customer service techniques.
? Handle telephone calls in a professional and friendly manner with patients, physicians? offices, and all other parties calling the facility.
? Provide, assist or specialize with appointment scheduling functions.
? Make patient appointment confirmation calls including notification of any patient owed fees. May provide procedure preparation information to the patient.
? Perform patient eligibility check with insurance companies.
? Obtain procedure authorizations/precertifications from insurance companies.
? Gather and/or assist patients with registration information as required. Insure accurate data entry into the information system. Data can include demographic, billing data and patient payment information.
? Follow company collection and cash control policies by informing patients of their financial obligations and collecting payment at time of service and controlling cash.
? Monitor patient flow with technologist and/or supervisor and communicate wait time to patients.
? Accurately monitor and maintain medical records including creation, retrieval and clinical report distribution and reconciliation. Knowledge of medical forms required for releasing patient information.
? Perform daily center banking functions to include accurate completion of daily cash logs, bank deposits and all receipts. Includes daily scanning reconciliation.
? Will process patient paperwork, including copying, faxing and scanning.
? Adhere to company dress and appearance requirements.
? Need to maintain a neat and clean environment in the patient reception area, lobby and patient restroom.
? Comply with all applicable laws, rules and regulations, the company?s policies and procedures, and The InSight Integrity Program.
? Perform other projects/tasks, as requested by the Company.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
? High school graduate or equivalent.
? At least 1 year of previous experience in a customer service role.
? Associate degree in healthcare or other related field.
? Previous experience in a medical setting.
? Basic knowledge of telephone communication skills.
? Read, interpret, communicate and understand Spanish.
? Basic key boarding and computer knowledge.
? Customer service principles and techniques.
? Positive approach to learning new skills.
? Multi-tasking skills.
? Type accurately at a rate of 25 wpm.
? Operate standard office equipment such as calculators, computers, copiers, scanners and facsimile equipment.
? Schedule, organize and complete work in accordance with deadlines and time constraints.
? Communicate effectively with all internal and external customers.
? Ability to function as a positive team member.
? Understand the confidentiality of patient records.
? Understand cash handling and control techniques.
As we blend the organizations together, what remains consistent is our commitment to our reputation for quality, advanced imaging services, subspecialty radiologists and thoughtful, patient-centered care. Looking to the future, we know that our associates are the key to our company?s growth and success. No matter the individual role, each one of our associates excels in applying their talents and ideas to meet organizational goals.
If you?re a person who is motivated to go above and beyond, inspired by working with the best and compelled to do the right thing, our organization is the right choice for you.
CDI/Insight Imaging is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.
CDI/Insight Imaging and its associates have an employment relationship, which is known as employment-at-will. This means that either CDI/Insight Imaging or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.
||Glendale, AZ |
THIS JOB HAS EXPIRED