Front Office Associate Insight Health Corp.
THIS JOB HAS EXPIRED We are currently seeking a Front Office Associate to work as needed in our Los Gatos center. Center hours of operation are 6:00am ? 8:00pm Mon. ? Fri. and 8:00am ? 4:30pm Sat. & Sun.
Successful candidates will perform a variety of customer service and clerical support tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
?Address patients/referring physician offices in a professional and friendly manner, using superior customer service techniques.
?Handle telephone calls in a professional and friendly manner with patients, physicians? offices, and all other parties calling the facility.
?Provide, assist or specialize with appointment scheduling functions.
?Make patient appointment confirmation calls including notification of any patient owed fees. May provide procedure preparation information to the patient.
?Perform patient eligibility check with insurance companies.
?Obtain procedure authorizations/precertifications from insurance companies.
?Gather and/or assist patients with registration information as required. Insure accurate data entry into the information system. Data can include demographic, billing data and patient payment information.
?Follow company collection and cash control policies by informing patients of their financial obligations and collecting payment at time of service and controlling cash.
?Monitor patient flow with technologist and/or supervisor and communicate wait time to patients.
?Accurately monitor and maintain medical records including creation, retrieval and clinical report distribution and reconciliation. Knowledge of medical forms required for releasing patient information.
?Perform daily center banking functions to include accurate completion of daily cash logs, bank deposits and all receipts. Includes daily scanning reconciliation.
?Will process patient paperwork, including copying, faxing and scanning.
?Adhere to company dress and appearance requirements.
?Need to maintain a neat and clean environment in the patient reception area, lobby and patient restroom.
?Comply with all applicable laws, rules and regulations, the company?s policies and procedures
?Perform other projects/tasks, as requested by the Company.
?High school graduate or equivalent.
?At least 1 year of previous experience in a customer service role.
?Previous experience in a medical setting.
?Basic knowledge of telephone communication skills.
?Read, interpret, communicate and understand an applicable second language.
?Type accurately at a rate of 25 wpm.
COMPETENCIES (KNOWLEDGE, SKILLS, AND ABILITIES) REQUIRED:
?Basic key boarding and computer knowledge.
?Customer service principles and techniques.
?Positive approach to learning new skills.
?Operate standard office equipment such as calculators, computers, copiers, scanners and facsimile equipment.
?Schedule, organize and complete work in accordance with deadlines and time constraints.
?Communicate effectively with all internal and external customers.
?Ability to function as a positive team member.
?Understand the confidentiality of patient records.
?Understand cash handling and control techniques.
We are committed to quality, advanced imaging services, subspecialty radiologists and thoughtful, patient-centered care. Looking to the future, we know that our associates are the key to our company?s growth and success. No matter the individual role, each one of our associates excels in applying their talents and ideas to meet organizational goals.
If you?re a person who is motivated to go above and beyond, inspired by working with the best and compelled to do the right thing, our organization is the right choice for you.
Insight Imaging is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.
Insight Imaging and its associates have an employment relationship, which is known as employment-at-will. This means that either the company or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.
||Los Gatos MRI, CA |
THIS JOB HAS EXPIRED