Fulfillment Operations Supervisor - Commerce, CA Newgistics
THIS JOB HAS EXPIRED Position Summary
This position will have responsibility to effectively manage, oversee and control all operational and associate activities within the warehouse including Receiving, Pick/Pack, Shipping, and Inventory Control as well as kitting/retail activities and ensuring product quality. The operations supervisor will also be responsible for ensuring the proper implementation and enforcement of policies, holding a high standard of safety and the continuous training of employees, leads and associates in the warehouse. This position reports to the Facility Manager.
Duties and Responsibilities
Oversee specified client fulfillment areas of the operation
Train individual pickers, verifiers, receivers, and shippers on proper methods and operating procedures
Set-up and organize assigned area in order to insure effective operation
Practice good housekeeping to ensure a safe and efficient environment at all times
Implement process improvements as necessary
Work with the facility management to achieve quality and productivity goals
Responsible for all aspects in storing products to facilitate the receiving, stocking, picking and shipping process in a fulfillment operation
Manage the work flow to ensure the daily activities related to the assigned department is met as expected
Writing performance reviews and coaching employees to success
Conducts daily shift start-up meetings discussing the previous day's performance, reviewing the expected workload for the day
Ensure a safe work environment by: observing and coaching employees, addressing potential safety hazards, maintaining a clean work area, monitoring condition of all equipment and ordering repairs, and participating as a permanent member of the Safety Committee
Responsible for the timely processing of all department activity including productivity, accuracy, and day end reports
Work closely with the Facility Manager to control costs in your operation - labor, supplies, and inventory shrinkage
Responsible for accurate employee records including daily time clock monitoring, discipline notification and attendance reports
Required Knowledge, Skills, and Abilities
Experience with WMS pick/pack/ship activities using RF scanners and workstations or like technology
Knowledge of inventory control and related fulfillment processes
Excellent written and oral communication skills
Able to lead, motivate and mentor fulfillment personnel
Required to operate effectively in a time sensitive setting that requires meeting daily client Service Level Agreements
Required to lead with a sense of urgency and an emphasis on great customer service
Knowledge of aspects in storing products to facilitate the receiving, stocking, picking and shipping process in the fulfillment operation
Plan, organize and direct the activities of subordinates
Excellent verbal and written communication and computer skills (MS Word and Excel applications)
WMS and RF scanner knowledge
Strong and effective communication skills (written and verbal)
THIS JOB HAS EXPIRED
Newgistics is a special place to work, and now is an especially exciting time to join us. At Newgistics, we take great pride in what we do for our customers, trust each other to do an outstanding job, and enjoy the camaraderie of our colleagues. And our company continues to experience rapid growth.Investors: Austin Ventures All Jobs: at Newgistics
|Headquarters:||2700 Via Fortuna|
Austin, TX 78746
|Industry:||Retailing / Distribution|
|Company Profile:||Parcel returns and e-commerce shipping pioneers.
Newgistics was founded in 1999 with a simple goal. It was the dawn of the e-commerce age, and we set out to develop a better process for returning products ordered online. Little did we know that our work to improve e-commerce shipping in this way would help to create the modern postal-based returns process. However, after developing Newgistics SmartLabel technology, we collaborated with the U.S. Postal Service to establish its Parcel Return Service program-now used by shipping companies across the country.
Trusted shipping solutions.
After establishing ourselves as a parcel returns leader, we then applied the same quality-driven process and technological expertise to outbound delivery and freight services. Today, the Newgistics SmartLabel is widely recognized as the premier customer returns technology. Newgistics processes more than 50 million small parcels each year through our nationwide network of SmartCenter facilities. We also offer Canada delivery and return solutions for U.S. merchants with customers north of the border. And we are the trusted shipping partner to top brands in industries including direct-to-consumer retail, fulfillment, manufacturing and communications.
Expect more from your package shipping company.
What sets Newgistics apart from ordinary shipping companies Our residential delivery and return solutions are specifically designed to provide:
--Better consumer shopping experiences - by offering greater customer convenience and ensuring parcels arrive in peak condition
--Greater customer retention and efficiency - with our Transit Triggers- shipment notification service, which empowers you to use on track delivery service data to improve customer and internal communications
--Higher customer satisfaction and lower inbound call-center volume - with our 360 shipment visibility
--Simplified shipping - by reducing your sorting and paperwork requirements and providing technology that helps you manage the process more efficiently
--Peace of mind and help whenever you need it - thanks to our intensive client support system
Even with all these advantages, Newgistics enables you to cut shipping costs by up to 40. It's all part of the Newgistics approach to shipping: recognizing that your success is essential to our own.|
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