Full Time Customer Service Representative Zoom Systems
Open 7 days a week, 365 days a year, the ZoomSystems Call Center is the hub for worldwide network monitoring, service provider dispatch, and customer service operations for our 1,300+ automated retail ZoomShops.
We are seeking an energetic self-starter who is passionate about giving great customer service. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills, both written and orally. This role will be responsible for customer service and managing our network of ZoomShops, diagnosing and troubleshooting issues over the phone and general dispatch management.
After a training period, the position will require working various shifts as necessary to meet the needs of the business. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team. As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with attention to detail.
Answer Customer Service phone calls and respond to incoming inquiries within agreed upon service level turnaround times.
Manage, create and walk field Technicians through onsite dispatches and repairs.
Maintain department dispatch database as assigned. Ensure tickets are correctly and completely opened, closed, documented and escalated (if necessary) as required.
Fluent writing and speaking English.
2+ years of experience in Help Desk Support or equivalent experience.
Strong PC hardware and software troubleshooting skills.
Self motivated and able to self manage, organized, detail oriented, some project management skills.
Exceptional communication and interpersonal skills: ability to effectively interface with and build relationships with customers, third party service providers and team members.
Excellent organizational skills, attention to detail and accuracy: able to prioritize demands and multi-task in order to complete daily and weekly objectives on time.
Work ethic: 100% dependable with fantastic follow through, the desire to ?make a difference? and committed to a culture of respect.
Proficient in using Web browsers, email and Microsoft Office.
Able to work off-hour shifts, weekends and holidays.
||350 Brannan Street |
San Francisco, CA 94107