Full-Time - Workflow Coordinator - Full Search Real Property RedVision
THIS JOB HAS EXPIRED Overview:
Working in conjunction with the Regional/Department Workflow Manager and Workflow Team Leaders to ensure coordination and distribution of daily tasks and all necessary information, documents, and reports are obtained for the timely and accurate completion and delivery of company products and services.
This position is located in the Queens office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages daily workflow volumes and queue levels through the day. Distributes work to Searcher/Examiners.
Ensures department meets company and client service level requirements.
Continuously analyzes and reviews: ?in queue, late items and production reports to ensure proper distribution of tasks to the appropriate examiner/searchers for completion. Keeps management informed of outstanding tasks.
Ensures that internal and external quality control meet Company standards for conformity to business practices, policies and procedures.
Reviews, determines and approves amount to be billed for search based on cost and time spent. Provides estimate of time and cost of complex searches for client approval.
Continuously run reports; analyze and review data with regards to overall production, quality and service level requirements.
Process Improvement: Conducts root cause analysis and implements corrective action as needed; identifies report defects and determines the appropriate corrective action; communicates document issues and rejections to management; resolve issues and put measures in place to avoid issues recurring.
Assists in training new and existing employees on search processes using RedVision systems, search and exam principles and procedures designated by regional requirements.
Assists WFTL or WFM with vendor management and invoicing.
Completes/reviews files and amend incorrect reports as needed.
Works with the Client Services Specialists to process any correspondence sent from the customer.
Responds to questions or inquiries from team members regarding complex or challenging issues regarding processing orders.
Answers phone calls from clients regarding order issues, status and services.
Assists in correcting and tracking errors made by team members.
Relays information to Regional/Department Workflow Managers and Team Leads regarding customer complaints/issues.
Assists WFTL or WFM with all aspect of managing the performance of the searcher/examiners on the team.
Perform other duties and responsibilities as assigned.
The duties and responsibilities listed above are representative of the nature and levels of work assigned and are not necessarily all-inclusive.
The work is sedentary, typically employee sits comfortably to do the work. There may be some walking; standing; bending; carrying of light items such as paper, books, or notebooks.
Work is normally performed in a typical interior/office work environment that requires normal safety precautions.
High School Diploma or GED
Minimum 6 months working onsite at RedVision
Computer knowledge including Microsoft Office and Internet Explorer
Associates degree in related field
Proficient in use of company order processing platform and company processes
Demonstrated analytical aptitude, problem-solving skills and interpersonal skills
Ability to identify risk, prioritize actions, and mitigate issue impact
Outstanding people skills, with the specific ability to interact as a lead player
Proven leadership abilities and decision-making skills
Must have the ability to be proactive to staff and client needs
Ability to work in a high pressure environment
THIS JOB HAS EXPIRED
RedVision is the fastest growing provider of title searches and real property data solutions in the nation, serving over 1,650 customers in the real estate industry including lenders, title underwriters, title agents, attorneys, settlement and default servicing firms. RedVision completes over 1 million title searches per year, consistently delivering complete and accurate title searches quickly in your specified format - directly into your system.Investors: Edison Partners
, Updata Partners All Jobs: at RedVision
|Headquarters:||1055 Parsippany Boulevard|
Parsippany, NJ 07054
|Company Profile:||RedVision is committed to a mutually successful, long-term business partnership with you. Our goal is to work with you to identify and solve the title search, production and real property research challenges you face today and help create new opportunities for tomorrow.
To achieve this goal, RedVision combines innovative technology with highly qualified service professionals. Managed by industry experts, RedVision is your single point provider for the most comprehensive, customer-oriented title reporting and property research solutions in the nation.
--Quality Title Searches
--Fast Turn Times
--Customizable Reports & Solutions
--Custom Integration Options
RedVision offers an array of title information services based on the TitleVisionTM platform. RedVision's patent-pending technology, electronically posts virtually all of the data needed to complete most title searches, including courthouse records, property appraiser values and property tax data. Our advanced posting algorithms and SmartFilter technology ensures that only the most relevant records need to be reviewed, saving time and reducing the likelihood of errors.
We break the title search workflow into small, discrete steps, and partner with you to determine the best blend of our technology and professional service staff and your resources for the ultimate process optimization.
--A vast research platform: our title database uses patent-pending technology to bring together relevant documents and images efficiently
--Intelligent workflow: automated business rules ensure quality control checkpoints to minimize errors
--Well-trained, professional service staff, including appraisers and examiners: a "virtual production line" uses our title database and intelligent workflow platform to streamline the search process in the most cost-effective way
The Reports - a managed service based on the TitleVisionTM platform utilizing RedVision's service center to deliver customized searches reliably and efficiently.
The Platform - a blended solution offering the best mix of your resources, RedVision's Managed Services and other partners wrapped in an intelligent workflow management system.
The Title Database - a web-based search tool for producing uniform title searches anytime, anywhere. |
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