GC Implementation and Support Representative Construction Software Technologies
The GC Implementation and Support Representative is responsible for training of General Contractors on
the iSqFt for General Contractors Private Construction Office (PCO) application and assists the GC with
submitting projects until they demonstrate an understanding of the process and use of the application. This
position also focuses on technical support of the iSqFt for General Contractors PCO customers to further
enforce the training precepts and to ensure the customer understands the value of their subscription.
Essential Duties & Responsibilities:
? Operate as primary point of contact to newly subscribing and trial customers of the Private Construction
? Staff the inbound GC support phone line. Document all support cases in CRM Software (Salesforce.com)
? Train new GC customers and all new GC users on the site and the Invite to Bid process via GoToMeeting
and Conference calls. In special cases this might also be an onsite training class at the GCs office.
? Ensure that GC has full knowledge of the PCO product, its benefits of construction network and are
engaged and using the system.
? Assist GC?s with initial project creation processes via the phone and on-line support.
? Review GC system usage and provide appropriate follow up to ensure site is being utilized to their full
? As a team, follow-up with each active GC once a quarter to ensure satisfaction of the product and obtain
any feedback/suggestions. Document this activity in CRM Software (Salesforce.com)
? As new functionality and product updates are released for the product, contact and train GC client base.
? Resell investment in iSqFt products.
Essential Knowledge, Skills & Abilities:
? Training experience required
? Advanced Computer skills
? Intermediate MS Office skills- Excel, Word, Power Point
? Phone based training experience preferred
? Construction experience preferred
? Some previous sales experience preferred
Experience and Educational Requirements:
? College Degree Required
Reporting to this position:
||4500 Lake Forest Drive |
Cincinnati, OH 45242