General Manager - Baltimore Zipcar
THIS JOB HAS EXPIRED Today, Zipcar provides hundreds of thousands of people with a viable alternative to traditional car ownership, saving them money, time and headaches. Around the world?from coast to coast, across Canada, the UK, and college campuses in between?people are making the decision to live car free and enjoying the convenience and environmental benefits of having ?wheels when you want them?.
As we continue to grow our operations, we are looking for talented, passionate people with great ideas to join the family. We aim to create an environment that is supportive, diverse, and as fun as our brand. If you?re results-oriented, dedicated, and ready to contribute to an unparalleled member experience for our community of Zipsters, we encourage you to apply.
To learn more about Zipcar, what we do, and how we do it, visit zipcar.com. For further employment opportunities, visit zipcar.com/about/jobs.
The Zipcar General Manager is key a strategic leader within the organization, responsible for providing market leadership, maximizing growth and driving performance in their respective market, while contributing positively to overall Company success.
The role is accountable for market P&L and performance in key functional areas. The GM provides leadership, motivation, coaching and training to market teams across a variety of functions including Marketing, Z4B, Fleet and Member Services. In addition, the role is responsible for delivering performance through systems, achieving operational excellence and optimizing market performance.
At Zipcar our GMs are strategic leaders, proven performers who win through operational excellence. Responsibilities include:
Local market P&L management
Local market team oversight
Accountable for building a strong repeat and referral business through high net promoter scores relative to competition
Driving growth through member referrals and member-driven innovation
Develops zone plan to launch new service areas and increase adoption in existing neighborhoods
Develops strategic relationships
Performance management: using systems to deliver results consistently (operational excellence: KPI reporting and diagnosis, application of best practices, team training & development)
Required Core Competencies
Strong communication skills in a matrix structure; leads with influence: Collaborates and communicates effectively; requires listening, strategic context, win-win negotiating, situational leadership; great written, verbal and presentation skills
Team Leader & Builder: Wins by developing leaders and a high performing team: Demonstrates good listening skills, builds effective relationships with others in the organization and community; motivates others by providing a stable, positive environment that challenges and develops employee potential
Drives team success by working broadly through others: Capitalizes on the diverse perspectives and talents of the whole team in accomplishing objectives, engages the participation of all team members by motivating them to work towards common goals, removes obstacles that interfere with team performance.
Personal and Employee Development: Role models and encourages continuous growth and learning in self and others.
Foster innovation at the edge: Leads a culture of innovation; is open to new ideas; encourages employees to experiment and consider seemingly unconventional ideas; sets clear parameters for success, supports other, who take calculated risks; recognizes and rewards innovation.
Continually assesses and improves processes: Proficient in company best practices in each function; looks for ways to improve efficiency and performance; leverages quality assurance and quality operating systems to ensure the quality of products and services; incorporates feedback from various stakeholders to improve processes.
Market knowledge and competitive landscape: Understands the industry's economics and key cost drivers; knows the competition; maintains awareness of external factors affecting the industry; knows the organization's competitive advantages.
Uses analysis to make fact-based decisions: Adept at articulating conclusions from data, raising issues with insight into implications and is persuasive when presenting; identifies patterns and key issues in complex information.
Resource Management: Creates realistic operating budgets that delivers on Zipcar?s strategic objectives; leverages existing resources to achieve business goals; finds creative ways to accomplish goals in the face of resource constraints; quickly adapts to and plans for changing priorities.
Member service: Takes personal responsibility for member satisfaction; helps investigate and resolve complaints; reaches out to members to understand root causes and put improvements in place; holds others accountable for member experience and relationships; recognizes and rewards team for delivering exceptional member services
Bias for Action: Identifies and acts on both short and long-term goals in achieving results; actively seeks to stretch performance targets
Provides clear 'lines of sight' into how team's work advances organizational goals: Articulates the impact individuals have on the organization; regularly shares senior management thinking with direct reports; creates enthusiasm about the future of the organization; shows others how their long-term interests can be realized by enlisting in a common vision
Comfortable with ambiguity: Remains focused in spite of unexpected challenges; continues to work in spite of unanswered question
Emotional Intelligence: Self-aware, easily establishes trust and integrity; has executive presence
8+ years of demonstrated success in the areas of retail management, sales, general operations, and finance in a high growth environment.
MBA strongly preferred
Prior P & L responsibility in a multi-site/multi-unit operation.
Ability to identify, prioritize and focus on critical tasks.
Must have demonstrated leadership experience and ability to hire and develop key employees.
Experience working with government, businesses, and non-profits.
Excellent written and oral communication skills
||Baltimore, MD |
THIS JOB HAS EXPIRED