Giftango Channel Implementation Manager InComm Holdings
THIS JOB HAS EXPIRED Overview:
Giftango, an InComm Company, redefines the connection between merchants and their customers through our stored value and mobile gifting solutions. As the pioneer of digital gift card delivery, Giftango helps you leverage your gift card program in new ways to drive sales. Giftango delivers digital gift cards through e-commerce, social media, promotional and B2B toolsets. eGift Cards are delivered to Facebook, email and mobile devices.
This position is located at our corporate headquarters in downtown Portland, Oregon. Please visit our website (http://www.giftango.com) for more information about Giftango.
With 113 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For further info see http://www.incomm.com
Communicate with sales team and clients to gather and document technical, product and contract requirements regarding the client?s implementation of our company?s products, software and services. Document appropriate information in Customer Relationship Management system (CRM).
Coordinate new client activities with appropriate team members, keeping team apprised of client requirements, deliverables and timelines.
Manage implementation activities through pre-sales and post-sales phases, schedule associated training and communication, and provide the client services team with the necessary information to maintain and build a successful client relationships.
Provide client support, respond to client inquiries, and facilitate connections with appropriate company resources to quickly resolve early-identified problems
Conduct pre and post launch quality assurance review of account confirmation, client communications, training, customer service set up, and billing for each new customer prior to customer presentation.
Track time involvement with each client contact in our activity tracking software, ensure timely tracking of project status in our project management software.
Manage brand approval process, ensure two way flow of communication between brands and channels regarding new promotions, approved/pending/denied applications
Manage returns and voids by channel
Represent Giftango in a positive, professional, and customer focused manner.
Other duties as assigned.
Minimum two years client facing communication experience required. Associates, BA or BS degree.
Proficient in Microsoft Office suite including Excel, Word, Powerpoint and Outlook.
Experience with Adobe PhotoShop preferred.
Experienced working with Customer Relationship Management software (Salesforce), Sharepoint and activity tracking systems desired.
Ability to work with internally developed Administration and Back Office systems.
Project Management experience preferred.
Preference given to applicants who have demonstrated experience supporting ?Software as a Service? products.
Experience in prepaid, stored value or gift card products a plus.
Strong commitment to customer service.
||Portland, OR |
THIS JOB HAS EXPIRED