Global Escalation Sr. Manager FireEye
THIS JOB HAS EXPIRED Join one of the hottest and fastest growing network security start-ups in Silicon Valley. FireEye is backed by pre-eminent investors Sequoia Capital, Norwest Venture Partners and Juniper Networks and is experiencing explosive growth as it redefines the $20B+ security landscape to combat the next generation of cyber-attacks.
FireEye has been profiled in Businessweek, Forbes, The Wall Street Journal and on Bloomberg TV and recently won Deloitte?s Technology Fast 500 award for the 4th fastest growing tech company in North America. FireEye is well on its path to an IPO as it continues to transform the security industry with its unique technology to stop advanced cyber-attacks. FireEye?s customers are the best of the best in every industry around the world, including the top hi tech, financial services and manufacturing companies and the leading government agencies. Join the team that is protecting the world from the next generation of cyber-attacks.
Global focal point for critical customer escalations that require coordination across time zones and geographies ? we'll have escalation leads in each geography but this role is the uber escalation lead
Role is focal point for successfully resolving customer escalations ? coordinating across Support, Sales and Engineering to define and communicate status and plan of action to customers and exec team and ensure proper follow-up until resolved
Role is also responsible for continuously improving the escalation process and engagement model across all functions to expedite resolution and prevent escalations ? works hand-in-hand with serviceability counterpart and new product introduction.
7+ years in Global Escalation Manager/lead position
Excellent project management skills
Strong communication skills
BS in relevant degree, Masters preferred
||Milpitas, CA |
THIS JOB HAS EXPIRED