Global IT Manager Quantcast
Quantcast is seeking an experienced IT Manager to provide great customer service to our global operations. We are based in San Francisco, but have employees in about a dozen locations worldwide. In this role, you'll have the opportunity to interface with industry leaders and decide how to improve the productivity of the whole company, from our math geniuses to our global sales force to our industry-leading executives.
You will be in charge of the satisfaction and productivity of our entire workforce, actively seeking out the best ways to deploy new technology in a cost-effective way. You should have a demonstrated track record of providing IT services for a fast-growing company.
Areas of Responsibility
Employee desktop and laptops, including operating system, antivirus, and backup software
Office networks, wireless, firewalls, and VPNs (some in coordination with Datacenter Operations groups)
Management of cloud productivity platforms including departmental tools
Corporate communications including email, phones, office networks, and video conferencing
Ensures timely responsiveness and quality completion of incoming IT requests.
Growing team members knowledge and responsibilities and ensure that they are challenged and can grow into new roles
Develops and shares with management (and team as appropriate) metrics and reports to show areas where the team excels and areas where the team needs improvement.
Monitors team job satisfaction and communicates needs in a timely manner.
Manages recruiting process to hire necessary skills and takes necessary personnel action to ensure high performance of entire team
Escalates issues to management as appropriate
Clears blockers for the team
Education and Outreach
Catalogs IT services offered by the company and maintains user and administrator documentation
Designs and disseminates education for available productivity enhancement tools to new and current employees
Interfaces with senior management to understand and anticipate critical needs and concerns, and utilize team to address those critical needs and concerns.
Achieve and demonstrate high customer satisfaction
Planning & Strategy
Develops and evaluates a directional plan for the IT department
Understands and anticipates new technology needs of the company which will improve productivity
Keeps up to date with new technology and makes business cases to implement new technology
Ensures that current technology and processes are still providing value
Solicits feedback from the rest of the company about areas of improvement, enacts improvements in a timely way
Creates quarterly project plan, reports weekly on project and non-project work
Understanding the needs of the company and capabilities of the team and builds team to cover current and anticipated skills needed
Security and Business Continuity/Safety
Oversees backup and redundancy plans for company IT infrastructure and resources
Maintains up-to-date records of hardware and software deployed
Ensures licensing compliance with commercial software vendors
Quantcast is a digital advertising company specialized in audience measurement and real-time advertising. As the pioneer of direct audience measurement in 2006, Quantcast has today the most in-depth understanding of digital audiences across the web, allowing marketers and publishers to make the smartest choices as they buy and sell the most effective targeted advertising on the market. Quantcast is dedicated to making display as relevant and effective as search, and currently delivers outstanding advertising campaigns for the world's leading advertisers and publishers and brings accurate audience measurement to over 100 million web destinations.
||400 Second Street |
San Francisco, CA 94107