Global Support Engineer E2open
THIS JOB HAS EXPIRED Employment Duration: Full Time
# of Openings: 1
More and more companies with complex, outsourced networks of suppliers, logistics providers, and distributors lack much needed visibility, collaboration, and control over the multi-enterprise business processes driving success or failure. One company can solve this challenge, driving dramatic and fast improvements in customer service and profitability through on demand solutions for demand and supply networks?E2open.
As a member of the E2open team, you?ll be working on cutting-edge technology solutions that are transforming how the world?s largest manufacturing companies do business. Our customers span a range of industries and include Boeing, Cisco, Dell, Hitachi, IBM, RIM, Seagate, and Vodafone for whom we have created a large network of 75,000+ trading partners.
E2open is well positioned to grow in today?s cost constrained economy while realizing the benefits of its recurring revenue subscription model. With operations in multiple international locations including Malaysia, Taiwan, the United Kingdom and the United States, E2open offers a multitude of challenging and rewarding career opportunities.
At E2open, we understand that our global success is a direct result of the efforts and dedication of our worldwide team. In every E2open office, you will find smart, energetic people that exhibit teamwork, professionalism, integrity and most importantly, deliver quality and value to our customers.
We hope to hear from you!
E2open (now a publicly traded company) is a key leader in supply chain management - managing the production and delivery of goods across the world. We are looking for candidates with strong experience in customer support, working in a fast paced environment, and great communications skills.
Provide our customers with E2open Solution and Product technical support assistance.
Meet contractual service level commitments to our customers.
Respond to customer inquiries via telephone, email, and web-based incident reporting tool.
Education, Experience, and Skills:
A minimum of 1 year of customer support/technical call center experience and/or training; or equivalent combination of education and experience.
System level knowledge and use of Unix/Linux operating systems.
Excellent interpersonal and telephone communication skills.
Strong analytical skills
Process oriented and well organized.
||Austin, TX |
THIS JOB HAS EXPIRED