HEAD OF CUSTOMER EXPERIENCE Leaf
THIS JOB HAS EXPIRED COMPANY DESCRIPTION
Leaf who? We?re a two year-old and still growing tech company on a mission to disrupt the mobile payments space. Our team is a diverse group of passionate and successful entrepreneurs, engineers, and developers from all over the world. (We?re also dancers, pilots, athletes, avid sports fans, and artists!) We operate from Intrepid Labs, a co-working space near Kendall Sq/MIT in Massachusetts (T-friendly!), the leading hub of innovation and technology.
We are looking to hire some top-notch talent looking to be empowered to make decisions and work directly with the business.
We use an Agile process and we take thoroughly-calculated risks.
Why work for us? If you want the thrill of working in a rapidly-changing environment using cutting edge technology in a talented, ambitious and diverse team, then this is the place for you!
What does Leaf do? Leaf is a cloud business management platform that promotes real-time interaction between merchants and their customers. Our purpose is to help small business owners across the nation fight against the big guys. We make sense out of small business? data in order to help business owners learn about their businesses. We also deliver digital receipts, integrate across social networks, capture real-time customer feedback, and constantly donate to charity, all in an effort to have consumers experience greater convenience and rewards while at the same time making a global difference.
What we offer? Beyond a relaxed atmosphere (shorts and sandals are OK with us):
Competitive compensation and benefits
Choose your own laptop (hint: we like Apple products)
We have money for trainings and conferences (like TDWI World Conference)
We have beer, cereal, snacks, and video games (did someone say champagne toast)
Have your next meeting on our roof deck
Who we?re looking for? We?re looking for a Head of Customer Experience to will lead the execution, implementation and administration of a top notch Customer Experience team.
At least 8+ years leading and developing teams supporting B2B
Demonstrated success developing and managing a customer support teams in a high volume environment
Ability to work at a fast-pace with a hands-on approach and demonstrated ability to multi-task
Strong organization and analytic skills absolutely required
Ability to maintain strategic vision while ensuring details are covered
Demonstrated ability to think creatively ? particularly about customer needs and potential solutions
What you?ll do?.
Building a metrics driven organization; defining KPIs and delivering daily operational metrics
Identifying and implementing processes designed to improve the customer support experience
Ability to create and enhance internal policies and procedures
Identifying customer needs and driving the product development to support those needs
Handling escalated support issues in a diplomatic manner
Monitoring employee performance
We are an Equal Opportunity Employer looking for the best talent to join our team and help us build an amazing product, culture and company.
All your information will be kept confidential according to EEO guidelines.
||222 3rd Street; 4th Fl |
Cambridge, MA 02141
THIS JOB HAS EXPIRED
Leaf enables businesses to efficiently collect payments and interact with customers. We solicit feedback from your customers and provide real-time analytics that make growing your business easy. Leaf connects consumers with local businesses. We deliver interactive receipts, enable consumers to give feedback, share experiences, help your favorite charities and earn loyalty rewards.
Shipping Product Angel Investors All Jobs: at Leaf
|Headquarters:||222 3rd Street; 4th Fl|
Cambridge, MA 02141
|Company Profile:||Our Mission
Over time, checkout counters have been equipped with systems designed exclusively to collect money from consumers and little else. As a result, brick & mortar businesses have become uncompetitive with their online counterparts. The Internet has proven that without customer interaction, commerce cannot grow.
Leaf revives the most important aspect of commerce, the relationship between a business and their customers.
What We Do
Leaf empowers local merchants to run and grow their businesses by providing a mobile payment platform built for local commerce. Leaf's cost-effective platform helps retail stores, restaurants, and other local merchants improve the speed and ease of checkout and offers easy-to-use business management, analytics, and customer engagement. By making the complex tasks of running a business easy. Leaf allows merchants to sped more time focusing on what's important - the needs of their customers.
Who are we
Leaf is a group of passionate and successful entrepreneurs, engineers, and developers. We operate from the co-working space Intrepid Labs in Cambridge, Massachusetts, the leading hub of innovation and technology.|
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