Healthcare Support Analyst (Trainer) Passport Health Communications

Exempt/Non-Exempt:Exempt
Employment Type:Full Time
Department:Nebo Systems Division
Description:The Healthcare Support Analyst primary responsibility is to work with key clients within the Wisconsin market in providing on-site and remote support for Passport?s products and to exceed client expectations through superior client relationship management, implementation support, and training.

Duties:eCare CMS Claims Product
? Install and train end users
? Conduct table maintenance
? Develop custom edits with Patient Accounts staff
? Develop global and payer edits
? Participate in customer demos
? Test new system releases and communicate findings to the development team
? Manage multiple customer expectations
? Investigate payer issues
? Review state and federal guidelines in support to the customer
? Conduct periodic site visits with customers
? Analyze and facilitate resolution of complex issues from internal and external clients
? Effectively communicate with development and technical/customer support staff to resolve issues
? Learn, understand and identify client/customer problems and recognize core issues




Other Duties as Required.
Qualifications:? Bachelor?s Degree in Health or Computer Sciences (or equivalent work experience) required.
? 1-3 years hospital and physician billing experience required.
? Knowledge of CPT-4 and ICD-9-AM coding medical necessity required.
? Customer service and training experience required.



Equivalent combination of education and experience may be considered.
? Knowledge and understanding of medical insurance billing concepts.
? Knowledge of MS applications.
? Excellent communication skills.
? Ability to work independently.
? Patient Accounts background.
? Knowledge of third party reimbursement process.

Location:	Milwaukee, WI United States