Help Desk Analyst Allconnect
To ensure that Allconnect continues to provide quality remote phone support and desk-side service to our associates.
Provide basic remote support to Allconnect employees and partners via phone.
Create and track troubleshooting tickets for customers who contact the Helpdesk via email
Documenting tickets properly based on IT process
Assigning ticket to the proper departments within IT and or escalating issue to the proper escalation point.
Provide basic troubleshooting for configuration issues concerning email, smart phones, desktop and laptops, vpn, Allconnect wireless equipment and any other minor technical difficulties that may occur.
Configure and deploy PC?s, laptops and issue phone equipment for use. This may also include minor troubleshooting for hardware replacement.
Participate in after-hours support rotation for issues during off peak times as assigned.
Assisting Senior IT Helpdesk Analysts when needed on various tasks and projects
Dell PC hardware
Dell Laptop hardware
Install software and configure computerized equipment for use
Knowledge of Outlook
Knowledge of Microsoft Office products
Knowledge of mobile device management application
Understand basic IT security logic
Polished documentation skills
Understand importance of time lines and critical issues
Professional verbal skills and effective in communication
Must wear professional attire
Must possess the ability to make decisions based on business needs
Must have adequate and flexible daily transportation to and from work
1-2 years of helpdesk experience or customer service support in computers
1-2 year of IT experience
1 year of server side experience on a Microsoft platform preferred
1-2 years of physical hardware replacements and troubleshooting
1-2 years of work experience required
Bachelors degree preferred
Atlanta, Georgia, United States
37,000.00 - 45,000.00 USD
||Four Concourse Parkway |
Atlanta, GA 30328