Help Desk Analyst/Telecom Specialist Zeltiq Aesthetics, Inc.
THIS JOB HAS EXPIRED Description
ZELTIQ has an excellent Help Desk Analyst/Telecom Specialist opportunity for experienced technical support candidate to provide IT service delivery for computer end-users. You'll support Microsoft Office, proprietary application, PC and laptop support, VPN, Anti-Virus, data recovery, Citrix, and Smartphones, including DROID, Apple and Blackberry. This position is a fast-paced, high energy environment with lots of opportunity learning and grow.
Principle Responsibilities and Duties:
Note: The following is meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title.
Experience supporting Microsoft Windows XP, Vista, or Windows 7 in a corporate, higher education (college or university), or government environment
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access)
Answer incoming telephone calls from internal and external customers according to standards set and exercise judgment in the handling of the call
Familiarity with ticketing systems such as TrackIT, Help Desk Autority
Respond to all Help desk requests in timely and professional manner
Accurately prioritize, categorize and log calls into problem management system
Experience troubleshooting and maintaining Microsoft Outlook email in a hosted environment
Ability to troubleshoot TCP/IP network connectivity utilizing command line tools such as Ping and IPConfig
Excellent communication, written, and interpersonal skills with the desire to help end-users
Knowledge of advanced remote connectivity application software, such as Citrix, VMWare, or Cisco VPN
Ability to recover data and monitor Anti-Virus and Spyware solutions
Assume additional responsibilities as assigned
Responsible for performing all duties in compliance with FDA?s Quality System Regulation (QSR), ISO13485, the Canadian Medical Device Regulations, and all other international regulatory requirements with which ZELTIQ complies.
Required Experience, Education, Training, Traits:
Associate?s Degree or equivalent work experience.
A+ Certification would be a value to have
Requires a minimum of 2 year corporate level help desk experience..
Excellent communications skills, both written and oral.
Excellent organizational skills.
||Pleasanton, CA |
THIS JOB HAS EXPIRED