Help Desk Associate GAIN Capital

This position will be based in our Wall Street, NY office with periodic travel & time spent at our Bedminster, NJ headquarters.
Responsibilities include:

Minimum 1 year experience in help desk role
Must have strong troubleshooting skills with all Microsoft products including Windows, Active Directory, permissioning & policies, and Microsoft Office
Must have strong, hands-on experience with networking and Internet principle (DNS, TCP/IP, DHCO, SMTP etc.)
Must be organized and be able to communicate effectively with a wide variety of users in different locations
Must have ability to work in a fast paced environment.

Qualifications:

The ability to rapidly present pertinent information for escalated issues.
Diligence in recording and tracking problems and/or user data
An aptitude for adding process and organization in place, in a fast moving environment
Eagerness and willingness to study and test new IT technologies
Knowledge with phone systems is a plus
Exposure to ticketing systems will be helpful.
Experience supporting remote offices is also a plus.

Location:	NYC, NY United States