Help Desk Consultant Project Leadership Associates
PLA is seeking a Help Desk Consultant at our Sacramento office to help us to grow our Managed Services Group. This technical position will be responsible for providing support to clients in an environment that gives them access to a small to mid-size class level of support.
Our help desk role will allow you to provide technical support to clients and assist Senior IT Consultants in various IT projects. This role will provide a challenging environment where your creative problem solving skills and great customer service mantra will allow your career to grow within our expanding environment. Below is an overview of the skills utilized in this role to produce success.
Key Areas of Responsibility:
Answer customer calls and provide Tier-1 support for technical issues
Enter tickets into the trouble ticketing system
Assist Senior IT Consultants with various IT projects
Monitor and maintain client networks to ensure optimal performance, reliability, and security
Other duties as required
Outstanding written and oral communication skills
Exceptional customer service skills
Expert troubleshooting skills for low and medium complexity technical issues
Windows XP thru Windows 8, Mac OS X, Microsoft Outlook, Microsoft Office, etc.
Windows Server 2003 thru 2012 basic administration including AD & Group Policy
Small Business Server 2003/2008/2011 basic administration
Microsoft Exchange 2003-2013 user administration
Basic understanding of TCP/IP, DNS and DHCP
Basic firewall administration
Basic experience with Kaseya or other RMM systems.
||Sacramento, CA |
All Jobs: at Project Leadership Associates
|Headquarters:||120 S LaSalle Ave|
Chicago, IL 60603
|Industry:||Business Products and Services|
|Company Profile:||Project Leadership Associates (PLA) is a business and technology consulting firm that empowers small, mid-market and enterprise organizations with services across four core solution groups: 1) Strategy & Execution, 2) Business Operations, 3) Applications and 4) Infrastructure. We focus on delivering all of our services with industry leading thought-leadership, seasoned senior consultants and strong business understanding. As our name suggests, we hire experienced consultants with strong business and technical backgrounds, capable of leading projects to successful completion.
PLA has been consistently ranked among Crain's Chicago Businesses' Fast 50 and Inc. Magazine's Inc. 5000 List as an annual recognition of our growth, performance, and for maintaining profitability since its founding in 1998. With headquarters in Chicago and branch offices in Houston, Indianapolis, Milwaukee, New Orleans, New York, San Francisco and Washington DC, PLA is uniquely poised to offer a broad array of business and IT consultancy services that work collaboratively with clients to help them realize substantial results. Project Leadership Associates, Inc. is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
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