Help Desk Engineer Vesta
THIS JOB HAS EXPIRED Exempt/Non-Exempt:Exempt
Employment Type:Full Time
Description:The Help Desk Engineer will be the primary IS point of contact for the entire site. Responsible for day-to-day support and system administration of Vesta?s call center and corporate offices in Alpharetta, GA. Support and troubleshooting of a wide array of IT systems including servers, desktops laptops, printers, desktop applications, VoIP phones, and building security systems. Ensures all requests are responded to in a timely manner with appropriate follow-through and regular communication until resolved. Provide new hires with orientation on IT services and system usage. Update and maintain documentation for IT procedures, policies, and information guides.
Provide 24x7 support for the corporate and response center workstations
Set up and maintain call center support systems
Provision desktops, laptops, security badges, printers and phones
Help manage and resolve Help Desk tickets
Troubleshoot user and system issues
Maintain and update documentation of systems, procedures and processes
Manage Asset inventory for Atlanta assets; help global IT team with overall Vesta asset management
Collaborate with other IT team members and senior engineers in resolving issues
Ensure that Vesta?s products and systems are healthy and stable
Facilities/Vendor management and support
Works with other IT team members to develop design strategies and implementation plans for new initiatives and/or to resolve problems
Critical thinker and problem solver.
High energy, focused on delivery results.
Professional demeanor while interacting with Customers, Managers and Department Heads, Call Center Agents and C-Level Executives
Excellent verbal and written communication, interpersonal skills
Customers come first service and support demeanor
Strong organizational skills
Self-starter, able to work independently and as part of a team in a fast paced environment with minimal supervision
Ability to organize, prioritize, and handle multiple assignments on a daily basis Strong problem solving and analytical skills
At least 4 years of IT support/help desk experience in fast paced environment, preferably within a call center environment
Three to five years related experience, thorough understanding of Network topologies
Demonstrated experience installing, configuring and maintaining Microsoft Windows (XP, Windows7, Server 2003) in a large enterprise environment.
Active Directory experience for adding, changing accounts and permissions.
Experience troubleshooting permissions issues.
Understanding of TCP/IP networking protocol and basic LAN and WAN network architecture.
Proficient in Symantec Ghost for image cloning
Experience with Microsoft Office/SharePoint suite (Word, Excel, OCS)
DESIRED SKILLS AND QUALIFICATIONS:
Basic knowledge of Avaya PBX/phone functions for IP phones
Familiarity with Outlook and Exchange Server
Any equivalent combination of college, industry training, and experience may substitute.
||Alpharetta, GA |
THIS JOB HAS EXPIRED