Help Desk Engineer DirectPointe
Integratechsprovides fast, reliable and affordable outsourced Information Technology services to businesses across the United States. Our clients range in size from small start-ups to enterprise-level clients with hundreds of users spread across disparate locations.Our services are tailored to meet the specific needs of each client?s individual business, which allows us to be more responsive than our competitors who expect clients to conform to predefined patterns for technology deployment and support. Tailored solutions result in better outcomes for our valued clients.Integratechs is seeking Engineers to work in direct contact with clients as part of our service teams across the United States. Our Engineers provide round the clock support to customers so some shifts may include nights, weekends, or on-call assignments.
If you meet the requirements of this position and want to work in an environment that?s always exciting and with people who love new technology, apply today.
Essential Duties and Responsibilities:
Provide direct support to clients by responding to in-bound phone calls, email, chat and automated alerts
Prepare documents including workflow charts and diagrams to record processes
Update hardware and software to the latest versions, including security patches, firmware updates, or new releases
Create, update, remove user accounts and maintain group memberships
Ensure proper timekeeping for productivity and payroll data
Enforce security policies and procedures related to information technology systems
Monitor systems for alerts, investigating issues to determine validity and need for additional troubleshooting
Coordinate with other service teams to balance resources during peaks in workload
Maintain internal and client specific knowledgebase information
Ensure compliance with established company policies and procedures
Must have 1 to 7 years of experience working in a technical field, preferably in a helpdesk environment.
Knowledge of Microsoft Active Director and Microsoft Exchange
Knowledge of networking configurations including firewalls, routers, switches, and access points
Strong interpersonal and problem solving skills
Excellent customer service, analytical and organizational skills
Ability and initiative to undertake individual projects as well as work in a team environment
Education and/or Experience: Bachelor?s degree preferred
Computer Skills and Certifications: A+, Net+, Security+, MCP, MCSE, MCITP, CCNA, CCDA certifications preferred. Experience with IP Telephony is highly desirable. Experience with medical EMR / EHR software is highly desirable.
Level and Compensation: Years of experience and skill level influence responsibilities and salary.
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