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Help Desk Manager eMarketer
THIS JOB HAS EXPIRED
Responsibilities:Answer all help desk calls as a level-1 support and provide follow up to end-users Provide help desk coverage from 8 AM ? 4 PM
Handle and manage all help desk tickets
Assign tickets to level-2 support staff
Update, append and manage support staff ticket queue
Monitor IPCheck and issue tickets for alerts Monthly reporting: Detect and analyze trends and problem areas; Make recommendations based on trends and identify solutions
Provide training and technical assistance on: ShoreTel phone system; Remote desktop control; Remote users
Qualifications:
A Bachelor's degree in Computer Science or related discipline
Help desk training/certification preferred
The ability to effectively multitask and meet project deadlines
The ability to track and trend problems and identify solutions
Excellent customer service skills are required
Exceptional written and oral communication skills
Exceptional interpersonal skills with a focus on listening and questioning skills
Strong analytical and persuasion skills
Ability to resolve problems efficiently and effectively
Ability to handle multiple projects and timelines simultaneously
Hands on experience with fast-paced, technical environment
Technical requirements: Microsoft Office Products, Remote Desktop, Desktop OS troubleshooting, Mac OS
Must have 3+ years? experience working in IT Help Desk department
| Location: | 75 Broad Street 32nd Floor New York, NY 10004 United States |
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THIS JOB HAS EXPIRED
eMarketer
All Jobs: at eMarketer| Web Site: | www.emarketer.com |
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| Headquarters: | 75 Broad Street 32nd Floor New York, NY 10004 United States |
| Industry: | IT Services |
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